Target OpticalReviews of targetoptical.com

The initial in store purchase was easy and customer service was good, but the after sale was terrible. My glasses were supposed to take 2 weeks, but after 2 weeks they still didn't come in. Then when I talked to Customer Service in the store all I got was an "I don't know, but hopefully they will come in soon." Couldn't give me any other information or timeline or offer to double check. The excuse was they didn't meet the quality when they came in so sent them back...which isn't very comforting. It's not as if these were an inexpensive pair of glasses, paying over 400.00, so Target has seen my last business... I know they don't care, but wanted others to buyer beware...

Wrong frames were sent. I also ordered transition lenses and they came terribly made. There was a smudge that wouldn’t come off no matter how you cleaned it. In the end I returned. I didn’t spend $500 on meta glasses for them to come wrong and damaged thank you. Update: that email doesn’t exist. Good try to make up that you care.

After reading the reviews I will go elsewhere to get my prescription filles. I cannot deal with the hassles. But mostly, I found Target's replies very disturbing. Target did not address individual problem, just sent the same BS response to everyone. It is clear Target does not care. Also more than a third of reviews were legit one-star complaints. Target should be ashamed.

It will take 17 days for my contact lenses to arrive from the time I ordered them to when they get here. It was difficult to get ahold of customer service and to navigate the automated system. When I finally reached someone, I was told I will get this expedited as it got “stuck” in the system. I was told this on a Wednesday and Friday morning. Won’t get them until June 25th when I’m no longer in the country. I don’t understand why I was not compensated for the error on their end and my package wasn’t expedited. I regret not canceling and asking for a refund when I first called on Wednesday.

Was sent the wrong RX. Returned it for exchange. The exchange never was sent. Called and a new order was created. That order was then cancelled. One month after the original order, I have still not received the correct contacts or a refund for what was returned. Waded for what seemed like an eternity through their god-forsaken phone tree only to finally be told they were closed for the day.

Do yourself and your eyes a favor and see a real optometrist, in a real office. You're not saving any money at $180 to visit with the guy at Target. I have been wearing Acuvue Oasys for 35 years and my eyes are more comfortable with them, than without. I have been having a little trouble with small writing as I age, so I thought I would see if my prescription needed to be changed. Well, the eye guy at Target decided to now put me contacts with astigmatism. He gave me a trial pair to wear from that visit until the new prescription came from Target Optical. BUT, the sample pair was different from what I would receive in the mail, which is not kosher. My eyes were fine with the trial pair, but when the astigmatism lenses came, I had to remove them within a few hours and my eyes burned for days. I complained to Johnson&Johnson who requested the used pair for lab work. Target Optical is making the return process impossible as they don't process returns for instore purchases. BTW, they are partnered with 1800-CONTACTS and just using their own packing slips. They are good for nothing. Use 1800-CONTACTS for lenses and stay far away from their over aged, retired eye "guys". UPDATE: I have reached out to Target Optical's online support who said they couldn't do anything and I need to go back into the store for a refund on the bad lenses. I went back into the store today, and they said they can't do anything. I spoke with the eye doctor, and he said he's separate and independent of anything relating to Target Optical. Thanks for making my problems ten times worse.

I ordered my contact lenses online and never received them. They sent me a tracking number, but it never showed up as if anything had been shipped. I submitted my refund and hope to get my money back.

I would give zero but the girl who fitted my glasses was very nice. The doctor however told me I had cataracts. I didn't see an OCT scanner there though they have many machines and tests but nothing to definitely tell you that you have cataracts. I went to 4 retina specialists and they said I never had cataracts. What I had was totally different and had to do with the retina. Without the proper scanners you cannot make this statement about cataracts. The prescription was good but I needed a script for dry eye and the doctor told me she would write it and never did. I tried to call and get a prescription for contact lenses since they don't take Medicare it cost a lot for the exam and it was impossible to get a script for contacts which I would have paid more. Every time I called the lady was so rude to me and even hung up on me. The lady who helped me with my frames was polite and gave me a discount from AARP. Don't go here unless you want to be treated badly and hung up on and can't get a prescription even after spending over 500$ there. Never again