Target OpticalReviews of targetoptical.com

I paid $223 for “scratch-resistant” prescription readers, and within a couple of uses they had a deep scratch—despite always being kept in their case. When I returned them, I was told my warranty had just expired (counted from purchase date, not delivery) and that replacement lenses would cost another $140. I’ve had cheaper glasses from Eyebobs, Warby Parker, and even Costco that have lasted for years without a single scratch. These did not. I won’t be buying glasses from Target Optical again.

My mala fui a regresar mis lentes porque el vidrio era muy pequeño para bifocal, me hicieron mucho problema para darme el dinero que pagué en efectivo. Según representante hay muchas pólizas que no le dicen al cliente a la hora de pagar. Yo pagué 100 en efectivo y mi hija me ayudó pagando 29.00 con su tarjeta. Nadie mencionó que si regresaba mis lentes tendría que traer la tarjeta para regresar el dinero. Según ellos tiene 3 opciones la primera decía cash gift car, yo elegí esa le dije en el resibo dice pague 100 cash, los quiero y el resto me lo puedes dar en una gift card. No quisieron 08/27/2025 9:30 am, quien estaba atendiendo llamo a la persona del departamento de retorno y vino y dijo lo mismo, después llamó al mana get de la tienda que también me dijo lo mismo. Se me hizo una injusticia que si yo les entregue efectivo no me lo dieran he inclusive le dije deja los 29 en la cuenta cuando mi hija pase por la tienda ella vendrá con su tarjeta, ella no vive conmigo y trabaja. Al final tome la opción de una targeta de regalo y vine comprando cosas que realmente no tenía planeado comprar. Muy grosero el manager de la tienda quien después de esto se dedicó a seguirme por la tienda, realmente me hizo sentir muy incómoda. Mi desicion es ya no comprar nada en Target Óptical. Además de que cuando uno escoje una armazón de lentes, aunque le ponen mi nombre y los guardan al final mandan diferente armazón, tengo sospechas que los lentes Rayband que compré eran falsa la armazón ya que rasgue con la uña el nombre y se borró, cuando los lleve a regresar me entregaron la misma armazón y solo cambiaron la patita del lente que yo rasgue y según me dijeron cambiarian el armazón además no tenía el logo en el vidrio, me cobraron 20.00 grabarlo y quedaron tan mal que los regrese. Esto pasó en la Target óptical en 6464 E Norwest Hwy en Dallas

Went on target.com to order an eyeglasses it transferred me to target optical.com, I used my eyemed insurance benefits and paid 45$ to get my eyeglasses on August 14, 2025, after that they didn’t ship my eyeglasses instead they been telling me that there’s an issue with the IT department which caused my order to be delayed and stuck, I called them many times, called headquarters and online chat too but they refused to help and reported them as scam because there’s nothing they can do to fix that, they don’t want give me store credit to order a new one, or let order a new one or just cancel it.

if i could give them negative 100 stars I would. My whole problem is with the staff at the Avon Ohio where I had recieve a pair of glasses in 2023 that I could not wear because the lens were not cut thin enough. When I initially brought this up the staff was dismissive and said they were cut and that is the lowest they could cut it, face forward 2024 and 2025 the same frame and stronger prescription the glasses were done correctly. My issue is that when I brought this up again in 2025 she told me so many colorful explanation at my eye exam and during pickup that I was disgusted with her demeanor and disrespectful attitude.

I still have not received my order after two separate chat sessions and two more phone calls to follow up with customer service. All four times I contacted Target about the order they assured me a replacement was being expedited. Still nothing. The website somehow autocorrected my shipping address to an address that does not even exist. Now my order is lost in the mail.

I had eye exam for contacts. My prescription was for Up & UP Target brand contacts only. I have ordered my contacts twice and both times they were out of stock and not in stock for 2 weeks! My prescription was only 2 months old. I contacted my Target optical location to get another prescription for a different brand of contacts (name brand). I was informed I had to come back in for another eye exam. This is ridicules paying for another eye exam! I will never go back to Target optical!

Horrible glitches. Have been trying last two days now unable to upload prescription or submit email.To make matters worse they responded with an email that got rejected!

Stacked & Glued together lenses ,, I have been a customer of Target optical for several years Recently I have noticed a sharp decline in the quality of the lab work with them I had a pair of glasses done a few years ago that the lenses began to seemingly fog on the inside , Kinda like a moisture buildup I removed the lenses from the frames and found that the lenses were stacked and glued together When I took them back they said it’s our policy we don’t ( Stack ) lenses on top of each other in Frames .. I was like well here they are see for yourself The manager said I have never seen this before , but they cleaned the lenses put them back in the frames and gave them back to me , In 2023 When I did my annual eye exam I foolishly had a second pair done With the same target optical location assuring me I wouldn’t see this issue again I began to see the Fogging again and also peeling ( UV Coating Failure ) just a week ago so bad I couldn’t even use the glasses any more and had to resort to my emergency back up pair , I took the glasses to the store this past Saturday , they cleaned the lenses and changed the nose pieces When I asked what the fogging and peeling was the young lady told me she Didn’t know she had never seen it before … I was whoa wait like really ? I went home and When I removed the lenses from the frame sure enough I had 4 lenses in my Hand that were glued together , 2 each side … I contacted the store to question what I had found and was the told by the Manager again it’s our policy we don’t ( Stack ) or glue “ lenses together then she requested my phone # and pulled up the 2023 order , she then went on to openly suggest that I didn’t even get the glasses there …. Really ? is that the path your Gonna take this .. And lie and suggest such a thing right to my Face … when the glasses matched the 2023 order perfectly I then suggested that maybe I should contact her Corp office on the matter She advised that’s fine go ahead Thank you and she Hung up I was like seriously ? Wow ! I attempted to call target optical Corp # but that went nowhere Very frustrating .. Never again will I use target optical never . Such Unprofessionalism to openly suggest I didn’t even get my glasses there when they match the order perfectly and I been a return customer for years Never again . Sorry target optical but I think it’s Definitely time to take my business elsewhere . Don’t Use these people you will be sorry .