TaradelReviews of taradel.com

Customer service is always exceptional My rep Ellie is awesome

I was extremely happy with the quality of the customer service I received with this company. My representative was both knowledgeable and easy to get a hold of and willing to work through any and all questions I had about the process of printing the postcards with custom mailing lists. I will be using them again.

This is a review of the outcome of our marketing effort, not the print quality or customer service. We did a targeted campaign with over 1,600 post card sent out. We got 24 views and Zero conversions, therefore I would consider this a failed marketing campaign.

Excelent service but it did not work for me and my company.

Everything has been great! Excited to see when the mailer goes out.

Taradel has always done US right..

I was really excited about using this company after having multiple bad experiences with my previous EDDM printer. The first meeting started off great. I placed my first order, ran into a snag because I signed up for digital advertising to accompany my postcard order and the ads they run can only be directed to a secure site. If you don't have a https site, you can not do digital. Unfortunately, I wasn't aware of this before running the ad so we mailed the postcards and cancelled the digital part until I could get the site secure. The issues began when I started my 2nd order with the company. I emailed my account rep a few questions I needed help with before proceeding with the order and didn't get a reply. In between this time, I received an offer from Taradel to conduct a campaign review to see how to improve my campaign next time around. I was really impressed that they were offering me a free review for my first campaign, so I jumped at the opportunity. I signed up for the review, someone from Taradel reached out to confirm a time, I responded with a time that would work for me and asked them to confirm that worked for them... but... never heard back. The day before the time I had suggested, I followed up with them again to see if someone would be able to conduct the review, still never received a response. Then, surprisingly, the following day at the time I had suggested, someone called our office to speak with me. One of our team members took the message and passed it along. When I called back, I couldn't reach the caller and I never heard back from them again. Now, back to my questions emailed to my account rep, I followed up again with the questions I had originally posed to get my 2nd campaign going...still no response. So, the third time I sent an email to their customer support department, not to my account exec, asking if anyone at the company could assist me since the person I had been originally assigned to seems to no longer be working for the company...and, once again another surprise, I finally received an email response from my assigned account rep that I'd been emailing for weeks. Wow, I guess he was still employed after all. Based on my experience with Taradel, I can only assume all their staff were working from home and was choosing when they wanted to work and when they wanted to take it easy...because the customer service and follow-up was practically non-exist without a lot of effort on the customers part. Because of this, I decided to try another company for my campaigns. I had really hoped things would have turned out better with Taradel because their website is really user friendly and makes the end user experience seamless, but their poor customer service was just something I couldn't overlook.

Was not satisfied with the service we received and won't use again.