TaradelReviews of taradel.com

Response from TaradelSep 18, 2026

Thank you for sharing your concerns. We understand how the documentation provided could be confusing, and we’d like to clarify. The postage statement provided for your order was the official USPS Postage Statement (3602-R Form), which documents the postage associated with your mailing. This form reflects the postage cost only; it does not include the cost of printing because your postcards were printed by Taradel, a separate entity from the United States Postal Service. Your total order cost includes both printing and postage, which is why the amount shown on the USPS documentation does not match the full amount you paid to Taradel. Our Director of Customer Service previously reached out in an effort to schedule a call with you so we could walk through the documentation and address your concerns in detail, but unfortunately, we were not able to connect. We would still be more than happy to speak with you and thoroughly explain the documentation associated with your recent orders, including what each document represents and how it relates to your order costs and mailing. Please feel free to contact us so we can arrange a time to discuss this with you directly.

Response from TaradelSep 1, 2026

Hi Ketti, thank you for the detailed feedback, this genuinely helps us pinpoint what to fix. I'm sorry for the frustration with the crashing, the map navigation being so limited, and the file upload not registering properly. None of that should be that difficult, and it sounds like it added a lot of extra work on your end. Could you share what device and browser you were using? That'll help us dig into the crashing and map issues specifically. And for the file upload, do you recall the file type you tried uploading? That'll help us track down why it wasn't reading it. You can send those details to [email protected]. Thanks for sticking with it and getting your order through despite all of this.

Response from TaradelJul 14, 2026

Thank you for taking the time to share your experience, and we are truly sorry to hear about the frustration and inconvenience this caused. We completely understand how time-sensitive this campaign was, and we take your concerns very seriously. We are actively investigating what happened. We will be in touch directly with you today to address this and work toward a resolution. Thank you for your patience and we appreciate you bringing this to our attention!

Response from TaradelMar 2, 2026

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you felt disappointed with your experience. That’s never the impression we want to leave. Typical industry benchmarks for email marketing average around 15-25% open rates and 2-5% click-through rates, depending on industry and audience. Your campaign’s open rate was well within, and in some areas, above standard performance range. While we cannot guarantee a specific number of clicks or conversions, targeted email marketing is designed to generate awareness, engagement, and interest within a selected audience. Results can vary based on factors such as offer strength, brand familiarity, timing, and market demand. Email is often most powerful when paired with other channels like direct mail, Google Display Ads, or social advertising to increase frequency and reinforce the message. Many of our most successful customers use a multi-touch strategy to strengthen results over time. We appreciate the opportunity to have worked with you and wish you continued success with your marketing efforts.

Response from TaradelSep 11, 2025

We're incredibly sorry to hear that your campaign didn’t deliver the results you hoped for, and we’re grateful you trusted us with your business. While Taradel works hard to provide the best tools, targeting, and support, response rates in marketing can vary due to many factors outside of our control — including timing, offer strength, and market conditions. That said, your experience matters deeply to us, and we appreciate your feedback.

Response from TaradelSep 5, 2025

Hello! Thank you for your feedback, and our apologies for any confusion about setting up a Facebook page before marketing. It doesn't appear as though you've placed an order with us yet. If you’re still exploring options, we’d love to help set things up for success. Feel free to reach out!

Response from TaradelAug 11, 2025

Hi Larry, thank you for trusting us with your business 🙏 — we have connected with you directly to review your campaign in detail. After a full investigation, USPS tracking confirmed your postcards were accepted and delivered, though we understand it’s frustrating when results don’t match your expectations. While we can’t control USPS delivery timing, we’re always happy to share proven strategies — like optimized timing, multichannel follow-ups, or creative adjustments — to help improve future campaign performance 💙.

Response from TaradelJun 23, 2025

Thank you for your feedback. We understand your concern regarding the credit card processing fee, and we appreciate the opportunity to clarify. In addition to credit card payments, we also accept debit card transactions and ACH (bank transfer) payments, both of which do not incur a surcharge fee. We'd be happy to walk you through these options at your convenience. The surcharge on credit card payments is a direct fee from the payment processor. We do not mark up these fees or add them to our pricing. This helps keep our pricing fair and consistent for all customers, regardless of payment method. Please feel free to contact us at your earliest convenience. We're here to make the process as easy and cost-effective as possible for you.