Kathleen P.
Too much power
Even the lowest setting is too intense. Cannot use and they won’t take back. Buyer beware.
Response from TAO CleanJun 3, 2026
We are so sorry this is your experience! I'll be reaching out to you directly regarding this.

TAO Clean (short for “The Art of Clean”) creates oral-care systems designed to elevate everyday hygiene with thoughtful engineering and a clean, modern aesthetic. We strive to make the tools you use daily feeling fresh while encouraging better brushing habits through beautiful, intuitive design. The UMMA Diamond Sonic Toothbrush delivers powerful sonic performance with a guided 2-minute routine to help you brush more effectively and consistently. The UV sanitizing base keeps your toothbrush sparkling and ready for every use. As a society, we take the act of self-caring to an art—a carefully curated and personal set of products that make us feel good and look our best. But, for most of us, we don’t consider our teeth the same way we harp on our hair, skin and nails. At TAO Clean, we’re on a mission to change this: to bring you a sonic toothbrush that’s the essential upgrade to your self-care routine. One that’s designed without compromise—a smart and effortless tool that seamlessly fits into your life. It’s more than just a great toothbrush. It’s The Art of Clean. Perfected. Need help choosing the right system or maintaining your device? Start at TAOClean.com to explore guides, refills, warranty registration, and direct support—so your routine stays effortless and consistently clean.
TAO Clean (taoclean.com) has 4,631 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Kathleen P.
Even the lowest setting is too intense. Cannot use and they won’t take back. Buyer beware.
Response from TAO CleanJun 3, 2026
We are so sorry this is your experience! I'll be reaching out to you directly regarding this.
Anita P.
Did not receive my product!!! waited for two weeks before calling Customer Service tracking said it was delivered. I know that rep on the phone said that there’s pictures but it was not delivered. First of all he was very rude. Hung up on me. Didn’t say goodbye. Couldn’t understand I’m half the time second of all I don’t want replacement. I want my money back. I will open a dispute if I don’t get my money back I don’t wanna deal with you after being handled by a rude rep.
Response from TAO CleanMay 29, 2026
We're so sorry this has been your experience. We'll be more than happy to help in anyway we can. I'll be reaching out directly regarding this.
Terri M.
Ordered May 13, is now May 22 and still have not received it!
Response from TAO CleanMay 26, 2026
We're so sorry this is your experience! We'll be reaching out to you directly regarding this situation.
Andrea
My Umma Tao toothbrush lasted 5 days and the actual toothbrush is dead and it will not charge. I have to pay shipping to return it too. This is not a reputable company - they wouldn't offer an exchange either. Nice look and good concept, but it is junk. Buy an Oral B or Phillips instead.
Response from TAO CleanMay 26, 2026
We're so sorry about your experience! We'll be reaching out to you directly regarding this.
Diane P.
Never received the actual tooth brush!!!! This is a scam! I've contacted customer service and still nothing!!! Be careful.. I lost money and paid for something I never got it
Response from TAO CleanMay 18, 2026
We're so sorry to hear this. I'll be reaching out to you directly regarding this issue.
Melinda C.
Product took a while to arrive. Unboxed it, followed instructions, watched the videos, and my unit did not work. Sent message and video to customer support. Never heard back. I finally called today. I was told I would have to send it back first then a replacement would be sent. Completely unacceptable since you have had my money for well over a month and I have zero to show for it. Very disappointing to say the least.
Response from TAO CleanMay 18, 2026
I'm so sorry to hear this was your experience! I'll be reaching out to you directly regarding this issue.
Rosalie
The Tao toothbrush is ok. Do not buy the white handle one in that the Toothpaste turns it canary yellow. I cleaned and made sure I followed the cleaning instruction to no avail. When I asked for a replacement I had to pay extra to have another one delivered and was told not to use sensitive toothpaste. I received the purchased new toothbrush and 2 weeks later in addition to using a different toothpaste, the new one turned canary yellow as well. I was told that is just a cosmetic issue they could not do nothing about it and i was past my 30 day refund. 40 days had past and the wrong information given to me on the toothpaste causing the yellowing handle was a poor excuse for a handle which the material discoloration is obvious and made of a poor material.
Response from TAO CleanMay 18, 2026
We appreciate this feedback! I'll be reaching out to you directly regarding this issue.
Mary B.
I really liked the toothbrush and used it twice a day. After two months it just stoped working. I made sure all parts were clean. Still dead. I was in the process of moving to another state and this is the first time I was able to focus on this. Tomorrow I will contact the company. Often companies say “It’s too late” SO I will see what they do. My Sonic still works after many years. I just wanted to try this TAO and even though it is very bulky it is cute. Just might be another product with little longevity.
Response from TAO CleanMay 12, 2026
We're so sorry for this experience. I'll be reaching out to you directly so I can help you further.