Charlene J.
I do not like the vibration
I do not like the vibration. It’s too much for me. How do I return it
Response from TAO CleanSep 3, 2026
We're sorry to hear you didn't enjoy your experience. We're reaching out for more information.

TAO Clean (short for “The Art of Clean”) creates oral-care systems designed to elevate everyday hygiene with thoughtful engineering and a clean, modern aesthetic. We strive to make the tools you use daily feeling fresh while encouraging better brushing habits through beautiful, intuitive design. The UMMA Diamond Sonic Toothbrush delivers powerful sonic performance with a guided 2-minute routine to help you brush more effectively and consistently. The UV sanitizing base keeps your toothbrush sparkling and ready for every use. As a society, we take the act of self-caring to an art—a carefully curated and personal set of products that make us feel good and look our best. But, for most of us, we don’t consider our teeth the same way we harp on our hair, skin and nails. At TAO Clean, we’re on a mission to change this: to bring you a sonic toothbrush that’s the essential upgrade to your self-care routine. One that’s designed without compromise—a smart and effortless tool that seamlessly fits into your life. It’s more than just a great toothbrush. It’s The Art of Clean. Perfected. Need help choosing the right system or maintaining your device? Start at TAOClean.com to explore guides, refills, warranty registration, and direct support—so your routine stays effortless and consistently clean.
TAO Clean (taoclean.com) has 4,631 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Charlene J.
I do not like the vibration. It’s too much for me. How do I return it
Response from TAO CleanSep 3, 2026
We're sorry to hear you didn't enjoy your experience. We're reaching out for more information.
Annie M.
I purchased a two set of TAO toothbrushes. I was so excited when they arrived! Mine has been wonderful but after two weeks my husband’s base just died! No light, no charge! I contacted the company and sent videos and explanations about the problem. This began on 8/7. I have been told repeatedly that “their team” would contact me. This is just unacceptable!!! I have to alternate charging my toothbrush and my husband’s! Has anyone else had this problem? We really liked the toothbrush but this customer service sucks😡
Response from TAO CleanSep 3, 2026
We're sorry to hear you didn't enjoy your experience. We're reaching out for more information.
Newlife
This company TAO Clean is trying to scam me!! I officially canceled my order on August 4th, 2026. TAO Clean confirmed this cancellation via email and promised a full refund. Despite this mutual agreement, the company subsequently shipped the item anyway. Furthermore, I never received this package. Because this order was canceled prior to shipment and the goods were never delivered, I am legally entitled to a full refund. I am so frustrated with TAO Clean and I do not recommend purchasing their electric toothbrush!
Response from TAO CleanAug 17, 2026
I'm so sorry this has been your experience, I'm more than happy to help. I'll be reaching out to you directly regarding this issue.
M S.
I only received the extra brushes I ordered, not the actual toothbrush so how am I supposed to give a review? I haven’t been able to use it yet! 😠 I was told my toothbrush would be out for delivery on 8/16/26 but you continue to send me emails to write a review. And this is it.
Response from TAO CleanAug 17, 2026
I'm so sorry! We're more than happy to get you your toothbrush. I'll be reaching out to you directly regarding this.
customer
I have emailed TAO but have not received a response but continue to receive emails asking for feedback. I guess it is too much trouble to respond or TAO can't be bothered to help a customer.
Response from TAO CleanAug 14, 2026
We're sorry to hear you haven't received help. We're reaching out for more information.
Finn A.
Please respond to my emails. I want to return this.
Response from TAO CleanAug 14, 2026
We're sorry to hear you didn't enjoy your experience. We're reaching out for more information.
Linda S.
I am very impressed with the entire process (from ordering to delivery) and the product far exceeds my expectations! I am totally satisified with Tao.My mouth and teeth definitely feel cleaner and brighter than any electric toothbrushes I have used in the past. Even my dentist noticed (after using it for only 5 days!) I also like the appearance of the unit :)
Response from TAO CleanAug 10, 2026
Your feedback means a lot to us. We’re happy you had a great experience with our product.
Nancy E.
The toothbrush works well. It is harsh on my gums. It gets moldy inside. Euch. Won’t replace it when it dies.
Response from TAO CleanAug 11, 2026
We're sorry to hear you're having difficulties with your system. We're reaching out for more information.