TaobaoReviews of taobao.com

Taobao is a fantastic online shopping platform that honestly misunderstood by international customers. You get the service that you pay for. I have bought many expensive and fragile products from verified or trustworthy vendors on Taobao. All of them so far arrived without fail, and most of them arrived without even a bump on the protective packaging. Shipping fees are also transparent and reasonable, the only complaint is the buggy and confusing tracking update. Taobao and Cainiao also smoothly handles the customs process, which is a big plus.

Scam website. The seller will say everything is in order until you pay and you will see all kinds of issues. Be prepared to wait up to 6months or more. Their online chat agent is equally useless. Do not purchase from this site.

I have been buying from Tao bao for a long time and the recent purchase of a table top cabinet with lots of defects and dead fish stink was thrown to me as a foreign customer and they knew afterwards the trigger of a local return will be void , forcing foreign buyers to just make do and the slogan of 七天无理由local return . I was blocked from leaving a review with this cheating merchant and the 维权is full of nonsense , I closed my account with Tao bao and hopefully those who buy from Tao bao should be prudent with fraud and distain merchant . Do not buy furniture or big amount of Product

Taobao is not a good service. If something happened, they help sellers more than the buyers... The information safety is not safe. They switched my credit card number to others.. so don't buy anything in Taobao... after all it's China.. They will steal your information you don't know!

Taobao sucks, verification doesn't work.

Great! For all not Chinese out there. This platform is built for china so ofc the overseas is a bit terrible, i recommend you to deliver to another shipping service to deliver to your country if you can, and Taobao has many sellers so you can’t put all the shame one the entire website.

I paid $223 RMB for the order, waiting for 2 months they ask me to pay the shipping $2,295 RMB. The shipping cost 10 times higher then the order, I asked to cancel the order, they calculated the return cost higher then the order itself. They should give the shipping cost quote before I pay the order, not after, because I can make decision buy or not. Now they charge after you paid the order, obviously this is related to cheating and fraud.

Can't browse without opening an account. Endless security checks and asking for ID simply to make a purchase. Incredibly difficult to pay for anything. Terrible website from a usability perspective. I honestly don't understand why they are so popular. In the end I gave up after wasting hours of my time.