Ray
Bogus $100 Amazon gift.
I received a $100 Amazon gift card from my employer through Tango.com, but it didn't work. Tango.com was unsupportive and unresponsive to my attempts to resolve the issue. Tango.com indicated that Amazon cards are fully funded upon issuance and emailed to the address provided, implying that either the email account or card information may have been compromised. I have verified my email history and location when my email was accessed, and I am certain that I am the only one with access during that time. They brought up the possibility that I might have added the gift card information to another Amazon account, but that's incorrect. I only have one account, and I've been advised to call Amazon to settle this matter, which I've done three times. Despite multiple phone conversations, Amazon is insisting that the purchaser contact them directly, leaving me frustrated with Tango.com. To make matters worse, this $100 gift card has already cost me $34 in taxes. Tango.com did not live up to my expectations but wasted my time.
Response from TangoMay 21, 2025
Dear Ray, Thank you for taking the time to share your detailed experience. We're truly sorry to hear about the trouble you've had redeeming your $100 Amazon gift card and the added frustration of feeling unsupported during your attempts to resolve the issue. We understand how concerning it must be to receive conflicting guidance and still be left without a resolution—especially after verifying your account access and contacting Amazon multiple times. We’d like to look into this further and see how we can help, so we’ve requested additional details via email from [email protected]. We appreciate the opportunity to assist you directly. Warm regards, Josh R. Tangocard.com **UPDATE FROM GIFTCARDS.COM 05/25/2025:** Hello Ray, we're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you. Josh R. Tangocard.com