MIKAH F.
I ordered a Tamobyke as a Christmas…4 Months, 10+ Emails, and a Bike That Has Never Been Ridden
I ordered a Tamobyke as a Christmas gift for my son, and nearly four months later the bike has still never been ridden once. The bike arrived with two defective tires right out of the box. I immediately contacted Tamobyke support and have now gone through more than 10 emails of back-and-forth correspondence trying to resolve the issue. I followed every single instruction they provided — inflating the tires according to the manufacturer’s specifications, replacing the tube with the one replacement they sent, and submitting multiple photos and videos documenting the defects. Despite this, one tire still has a visible bubble and the other continues to go flat. The bike remains completely unusable. Instead of standing behind their product, Tamobyke has spent months delaying, asking for repeated proof, and avoiding taking responsibility for a clearly defective product. At this point I have owned this bike for four months and my son has never been able to ride his Christmas present once. If this issue is not resolved immediately, I will be filing formal complaints with consumer protection agencies, the Better Business Bureau, and pursuing a chargeback with my credit card company. I will also continue documenting this experience publicly so other customers understand the risk of purchasing from Tamobyke. Buyers beware — if you receive a defective product, do not expect Tamobyke to stand behind it.