Padma G.
Very disappointing customer service
Very disappointing customer service. Asked to change the model of the bike immediately after purchase if the bike has not been shipped. But customer service decided on its own and returned the bike. Got refunded partial amount only. Got Charged $88.77 for shipping when the order says $0 for shipping. and also shipping protection plan $10.99was not refunded. The promotional email says worry free returns and exchanges upto 30 days. But that’s not my experience. Highly disappointed.
Response from TamobykesportOct 7, 2026
We’re sorry you were disappointed, but we’d like to clarify the facts of this order for transparency to our customers. According to our order records and carrier tracking records, the bike had already been shipped before we received your request to change the model. Free cancellation is available when an order has not yet shipped. Once an order has entered the shipping process, cancellation or a model change may result in shipping-related costs. The $88.77 was not an additional fee arbitrarily charged by us. It was related to the carrier shipping/return cost after the package had already entered transit. Our records show the shipment activity in the carrier system. The $10.99 shipping protection plan was a separate service charge and was not part of the bike purchase price. We would also like to clarify our 30-day return and exchange policy. We offer free returns or exchanges within 30 days when the request is due to a product-related issue or a problem with the product. However, returns or exchanges requested for personal reasons, such as changing your mind or wanting a different model after the order has shipped, are not necessarily eligible for free return shipping. We understand that this situation was frustrating, but we followed the actual shipping status of the order and our applicable return and exchange policy. We are always happy to provide the order and shipping records when necessary to clarify what happened.