TakeToursReviews of taketours.com

I have recentely returned with my family from a 5 days tour with this company from Los Angeles to Las Vegas ,Lake Powel , Antelope canyon, Bryce canyon,Zion Canyon,and Grand canyon (west rim):tour code 673-2546. on the dates May6- May10. Our guides' name was Edward and the drivers' name was Yu.I have read some bad reviews here before going, but decided to take the risk because of the low price. I am very glad I gave them that chance.The trip was wonderful! the guide was absolutely excellent, very polite, explained everything both in English and Chienese, I understood him perfectly, even though I speak only English. they didnt charge one penny more than they stated in their website, you do have to read it all, because they have added costs that are mentioned in the itinerary. I dont know how they managed to take us to see so many places in such a short time without making us feel rushed, and without missing out on any highlight, but they did it. I especially loved the walking tour in the Lower Antelope Canyon! it was amazing and was worth the extra cost charged for it. the bus was comfortable, much better than driving those distances yourself! the hotels were ok and clean, even most had swimming pools, so my kids enjoyed a swim in the evenings.They made enough stops for restrooms and even took us to supermarkets so we can buy groceries and not spend money at the hotels.The guide even gave us the weather forcast for each day and answered all our questions. We managed to make some new friends on the bus in spite of the language barrier. Everyone was nice and atmosphere was great. The driver Yu, was friendly and a careful driver, I am extremely jumpy with fast rekless driving and I felt calm and confident with this driver.This tour was above and beyond our expectations. I felt obliged to write this after reading bad reviews and nearly missing this trip because of them.

Unprofessional, travel guide treated customers like children and lacks respect. Bus driver was extremely unfriendly and intentionally wanted to leave us on the highway service area when we were only a few minutes late. In addition, bus driver seemed to be overfatigued and drove over the highway noise warning strips many times - dangerous. Never ever again. Cheap, but apparently too cheap after all. On top of all, for entrance to additional activities such as a boat tour in Niagara Falls or a discovery movie they charged the regular adult price while they would buy the tickets for a reduced group price and keep the margin for themselves. This is not disclosed to customers. A case for the FTC?

Omg,, worst tour ever !!!!! Paid 190 .. plus 9 more dollars.. for the Hoover dam and grand Canyon tour.. the driver was 45 mins late.. then we didn’t stop at the dam . Driver went past it.. they said we would stop on the way back!!! Well never got to see the dam!!! then the drive pick us up but then don’t drop us off at the hotel !!! Please , go somewhere else... it’s a rip-off.. beware. I want a refund or something.. this was embarrassment to your company

This is a chinese tour. The tour guides are chinese and speak more chinese than English. The tour guides were also dishonest and more interested in earning their kickbacks.We were told by Justin, our tourist guide that the skywalk cost $25 only but on the tour itself Shane, our new tourist guide charged us $35 each even though we insist that Justin told us its only $25.( when in fact the actual price costs only $21.65.) Take note that we are talking about 50-60 persons per bus. Actually its not the amount that we are talking here, its the behavior of the tourist guide. How can you trust such a person? You are charge $9 per day for their service. A 3 day tour will cost $27 tip. You are also asked to choose where to go: south grand canyon for $50, west grand canyon for $90, Antelope for $130. City tour for $35.

Very terrible company to deal with. I booked my tour thru Take Tours, first tour was cancelled less than 8 days of my trip. I was giving them a chance and re-booked a more expensive tour. I booked a 6 days tour as this tour offers free hotel upgrade as part of the promotion (states on the website). I thought to be saved, I booked it thru a Take Tours agent just making sure this tour is a "GO" and will not be canceled. After they took my payment, all I get was disappointment dealing with them. I have tried to contact via telephone and waited for a long time for an agent. The worst part, my line was disconnected automatically after an hour of waiting and I have to call back again. My tour was less than 4 days and I have to contact them for the E-ticket and itinerary. So, I used the livechat and received my E-ticket without itinerary. I have to contact them again via livechat for the itinerary (lots of time wasted here as well). Once I received my itinerary I noticed my free hotel upgrade was not included. After a few emails and chatting with Take Tours agents on line: fist agent was calling the travel agency and assured me that they will honor the free upgrade and will re-send me another itinerary. Few hours later, I received an email that the free upgrade only offer from Jan to March. What a lie, when I booked with the agent, she told me I will get the free upgrade with this package. I tried the second time chatting with another agent on-line. The agent told me that her manager will double check, she told me "We need to know when the policy got changed" I waited for 30 mins and she told me her manager is still checking. I waited over an hour on livechat waiting to hear back from her. She never got back to me, she disconnected herself from the chat line without giving me an explanation. It's oblivious that they noticed they're scamming customers and afraid to deal with us. Once they got your money, there is no service after that. Oh well, this will be the only and last time my family ever booked with them. We lost this time but Take Tours will be losing more businesses from us in the long run if they keep ignoring customers complaints. Your company's reputation??

Hi, guys this is the worst tour ever. I am calling my parents from India for my graduation. I had planned a trip with them to make our best experience here in states. TAKE TOURS RUINED MY PLAN! TAKE TOURS CANCELLED THE TOUR BEFORE 4 DAYS, I have done all my bookings now. all my flight's air bnb's for further trip. I don't know what to do now!!! I'm literally stuck now and seriously so disappointed with the fact that I wanted to make their experience best and now everything is unplanned.

Even though the tour guide was a very nice person, i wouldn't recommend this tour to anybody else unless you are Chinese! i didn't expect everything to be said in Chinese language too! If i had known, i wouldn't take it. don't get me wrong, there is nothing with the language, it was just hard to sit there for such a long hours and listen to a langue you don't understand at all! they should put it in their website that is a dual language tour!

Very bad customer care. They are rough and rude. They have no sense of giving respect to others.