TakeToursReviews of taketours.com

I wish I could give Take Tours 0 stars! WORST EXPERIENCE EVER!!! 4 reasons the tour was ABSOLUTELY HORRIBLE: 1. They lied about the use of bathrooms on board 2. They forced us to buy optional activities on the tour which cost us an additional $800+ 3. They dropped us off at a different location than they said they would. 4. The tour guide Roger was indifferent, rude, unprofessional, and abusive. Details: We recently took a 3-day DC-NY. The bus (C104) picked us up 45 minutes late. We had a big group with 3 seniors on board. Before making the reservation, we had double-checked with the Take Tours company about using the restrooms on the bus since we had 3 seniors over 80 years old and one of them was diabetic, so the bathroom was a frequent need. They confirmed with us both times, telling us that there was a bathroom on the bus for emergencies and that if one of our seniors needed to use it, it was perfectly fine. After waiting for the bus for so long, one of our seniors needed to use the restroom desperately. When he tried to use the restroom, the tour guide (Roger) said that the restrooms on board were not for our use and that they were locked. When we confronted him about his company previously confirming that the restrooms were for our use, he said that no one could use the restroom. Later, he lied and told us that he did not have the keys to the restroom so the bathroom would be locked for the next 3 days. It was an emergency and Roger said that our passenger would have to hold until we got to the next stop. When we called the Take Tours company and explained our situation to them, they said that we would have to deal it and hung up on us twice. Later on, during the bus ride to our first stop, the tour guide told us that we had to choose 5 attractions and pay for them in cash on board. The Take Tours website specifically said that there was only 1 mandatory attraction; however, when we told that to our tour guide, he said that we had to choose 5 attractions and dismissed the entire online confirmation that was sent to us. Because of this, we had to pay $800 extra in cash since we were 10 people. Our tour guide Roger was incredibly rude to us and threatened to leave us at every stop if we were even a minute later than the return time he had decided on. He didn't care about the fact that we had a senior who had to use the restroom, he didn't care to explain anything he was saying more than once, and when people on the bus asked him to repeat what he said, he got angry and said that he wouldn't repeat what he said again afterwards. Another problem was trash. We had specifically asked our tour guide Roger if there were any trash cans we could use, and he refused us, telling us that there were no trash cans on board. However, there were clearly 2 trash cans on board that he didn't let us use. At the end of our tour, we were supposed to be dropped of at the location sent to us in our confirmation email. However, they dropped us off at a totally different location, due to which, we had to pay $60 extra just to get to where we should have been. I do not recommend Take Tours to anyone. Please don't be fooled by their prices; its not worth the pain.

I have been travelling 3 to 4 times each year. I just did a 6-Day USA East Coast & Canada Deluxe Tour from New York with this company. This is the worst tour I have ever experienced. They have wasted my money and my time over those 6 days. The punishing schedule started from 6am-7am each day and we didn’t get back to the hotel until 8pm-8.30pm. For 8-10 hours on the bus most days, the sight seeing break was typically between 30 min-1 hour with a note "ladies, make sure you queue up 10’-15’ in advance because there are two more buses going with us”. The meal stops/packages were mediocre and poorly timed. On Day 1 in Washington DC we were dropped off at 1.30pm for 1 hr 45 minutes of sight seeing and “truck food lunch“ when it would have been better to have a proper meal before sightseeing. On the last day in Boston, after a 13 hour day, instead of a nice meal to finish off an already terrible tour, we were dropped off at a KFC outlet to “buy some food-to-go to eat at the hotel”. There were mornings when we were told “don’t drink water or coffee because we will drive for 2.5 hours before our first break“. On the few occasions of “special French” meals in Montreal and Quebec City, the venues were filled up with 3 bus load of mass tourists from this company arriving around the same time. No wonder we weren’t treated the courteous French way by the service staff. We didn't know but 90% of the people on the bus was from China. The tour seems to cater for this market, where it is more important to do a quick and rush job to tick off all the landmarks visited, rather than any quality time to appreciate it of them. And lastly, don’t be fooled by the advertised cheap prices. In addition to the ticket prices, one would need to pay for every meal, every excursion and also the compulsory guide and driver “service fees”.

I had 3 day Niagara Falls tour, I wasn’t picked up @ airport was stood up no customer service help phone puts you on hold forever nobody ever answers ( try it yourself1888 428-7255) It’s a joke unheard of ! I made it to hotel on my own they handed me a little brown bag with water, juice, green banana !! and a little muffin as my breakfast for the day after!!!!! The tour in Niagara Falls was only 2 hours not enough considering people fly a long way to just see that Buffet Lunch was at a very simple chines restaurant not even worth 6.99 they charged me five times that I wish I knew! And I’m not even getting a ride back to the airport even though it’s included their excuse I’m not leaving the same day the tour ending extended my tour and that apparently is e inconvenience for them I don’t recommend this tour to anybody save yourselves and your money The worst experience that I had

total scam. i booked 2 days to Yosemite and the Castle. After reading the appalling reviews i decided to cancel. They have hidden clauses and different cancellation policies for every tour. see below. TakeTours Cancellation and Refund Policy Changes to Reservations Policy: Any changes made to a reservation will be subject to a further 6% service fee. Cancellation and Refund Policy: TakeTours makes every effort to serve our customers better. We also advise all customers to purchase traveler’s insurance in case of interruption, accidents, illness, or anything else that may come up. If a reservation has to be cancelled, customers will be charged a fee depending on how far from the departure date the cancellation takes place. 30 or more days prior to departure – 10% of total purchase amount 7-29 days prior to departure – 25% of total purchase amount 4-6 days prior to departure – 50% of total purchase amount Within 3 days prior to departure – 100% of total purchase amount Day of departure or no-show – 100% of total purchase amount Notification day and departure day are NOT counted. Unused features are non-refundable. In addition, there is 6% handling fee added on to the above penalties. The above cancellation policy is TakeTours standard policy. Some tours may have their own cancellation policy listed on the tour page, in that case the tour page cancellation policy will take precedence.

Very poor services really! I booked a 7 days/6 nights tour of Israel 3 weeks before the departure and, despite my emails, the booking was always with the status "in process". I sent several messages to Take Tours and the only answer I got was "please be patient". The cancellation arrived just on the supposed day of the departure of the tour with the odd justification that the local travel agency did not answer to their contacts. I lost that night reshaping in a hurry all my stay in the country. I rate them with 2 stars and not 1 because they did not charge my card.

WoTakeTours new-york-ny/2-day-new-york-to-washington-dc-shenandoah-cavern-tour-655-151.html Took tour on Jun 30 2018 I will never recommend this particular tour anymore. Even this travel agency. They should rename it to Cheatingtours. This tour have a very tight itinerary and it suits only for small group. But as people are booking these guys arranged a Bus which does not suit this itinerary. As Bus cannot stop at all places, they will drop you at far away and will ask us to return in 30mins which is impossible to cover. At the same time, before 50 persons get down we will end up with only 23 mins. Worse planning. If they cancel the tour they have to pay 120%, so they arranged the tour without even checking Bus condition. It was not at all not at all not at all cleaned. And The MOST IMPORTANT ITEM IS AIR CONDITION IS not WORKING. Many people had vomiting and sun strokes in the bus with 700 miles travelling without AC. When we complained they said its hot outside so AC is not sufficient is the answer. I was wondered with their answer. They kept buckets full of ice cubes to make us survive in the bus that too on the second day before end of tour. This is utterly worst tour I ever experienced in my life with paying hefty amounts. There are lot of looting in this tour. As an example, Luray caverns is free for 6 and under, but these guys say only under3 is free. Unless you ask they will not say anything. Princeton university ticket is overly priced. These guys create their own tickets and collect the money. $5 is more than enough for Princeton university tour. On top of this every visit, like luray caverns, university, cruise all have group discounts – this is a huge profit for them. Luray caverns is $28 per person, in group its $18. This is the profit these operators get. I won’t complain on this matter, because it’s their business here. Rachel the tour guide said, we will stop the bus for dinner in Chinese restaurant and you will not have any option to eat so you must pay for dinner else you may have trouble for dinner. Kind of scary answer. This even made few folks to buy food wherever they find a burger zone and brought upfront. There are mcD and other small restaurants. They loot $18 for this lunch which is again operated by their friends. Even on second day they will take us to only Chinese restaurant. Don’t take their lunch menu unless you love Chinese. You will have mcD/subway/chipotle at all these places. They stopped at service area for lunch – 30mins is the time limit. But at Chinese restaurant for dinner its 1 hour 5minutes. They will lock out the bus even if you don't like to have in their restaurant. No proper planning – tour guide will ask us to get down from bus – before everybody gets down she would be block away with other folks in the bus. No planning and responsibility. I missed her many times in the tour. The reason for this is tooooo many people in the bus. It’s like a running race for last benchers in the bus. They gave us Accommodation in a low profile hotel, where official cost of hotel room is 65$. I will never book a hotel for my family there. MY WORST EXPERIENCE EVER. I WOULD NOT RECOMMEND THIS TOUR – NO AC AND WINDOWS CLOSED BUS, NO PLANNING, HUGE CROWD WITH THIS ITINERARY IS FOOLISH.

This company targets mainly CHINESE tourists.. Don't join if you are not from CHINA. I have joined their seven day tour to Yellowstone. 96% of them were Chinese...so the tour guide talked almost 75% in Chinese. The bus was not very comfortable, the schedule was rushed. If you like to hang around the place a bit longer or take more photographs, this is not the company you would want to join its tours. Some hotels they provide were good but some were bad. There was also extra fee you have to paid for entrance to some places. I don't enjoy it but I have no choice because I don't drive. They also forced you to review them and if your review is bad, the tour guide wasn't happy. They also highly recommend you to eat Chinese buffet, even though there were other fast food options. On the whole I will only rate them 4 out of 10.

Worst tour of my life. Tour guide lady Rebecca was rude. She kept marketing shows of Las Vegas. We were four people. Grand Canyon was 10 hours (5 hours each way ) drive in a very uncomfortable bus. Myparents visiting from India were interested doing skywalk. So we took package with west rim. I specifically asked the guide to put me on sky walk tour. But she sent us on south rim. Half of the bus had complains. They dropped us on a far away location where another shuttle came after 45 minutes. Hotel rooms had nothing only a view of roof top equipments of It’s own from window. They ingnore every one who is not Chinese. They avoid making even eye contact. Never ever go with any Chinese tours or send your guests. Called their customer service but couldn’t get hold of anyone in hour and a half. They collect 9 dollars service fee every day of tour. Which I had to pay for my 3 year old son too every day. Drivers were nice. That was the only good part.