TakeToursReviews of taketours.com

I booked the 1-Day Antelope Canyon Bus tour departing from Las Vegas. I arrived at the meeting point 30 mins prior to departure and waited for an hour for the bus to pick me up. I asked every single tour bus that passed by if this was my tour but the bus didn’t show up. When I called the tour guide, she told me that the bus had already left without me because they couldn’t find or call me. I was definitely at the meeting point on time and nobody tried calling me at all. I can only assume that my tour bus leaving for Antelope Canyon didn’t stop at the scheduled meeting point according to my confirmation or it didn’t show up at all. When I tried calling the customer support, nobody even answered the phone. The only way to contact Take Tours was through a live chat. They refused to reschedule me or to give me a refund. I can certainly NOT RECOMMEND this travel agency.

I took 3 days trip to Niagara Falls, Washington DC, Philadelphia. As per Itinerary Day 1 - Niagara, Day 2 some places of Network state and Day 3 - Washington DC and followed Philadelphia. They are written some arbitrary location for some days Day 3 attractions will cover on Day 1 and Day 1 on Day3, that information is neither covered in Itinerary nor ticket confirmation email. Once we are on boarded in Philadelphia and the bus guide is announced we covered Philadelphia(Day1) and going to Washington DC. our boarding time is 10:30 AM of Day1 and bus moved 10:40 AM of Day1 from Philadelphia. we tried to reach bus guide for Itinerary change, he says check with people where you book the ticket we are not responsible, and we tried to reach out all number provided in communication email but no use and not proper response to handle the things. Bus seats are not at all good and hand rests are not working properly and bus rest room is locked. First day accommodation was worst when we entered in to hotel room celling coated color is dropped on my 5 years kid like a big pancake size and no drinking water. Tour guide is showed attractions where they make the money not as per schedule. If we asked they saying no time to cover. Last day of my trip is horrible and un-forgotten in my life. Tour team treated very well, they parked some rest area which not have anything and asked us to get down from the bus, thrown all our bags outside, without discussing anything with us, they just asked us to pay money of service tip/fee, we are not accepted to pay tips because of poor service and they called 911 to get their service tip/fee of $10 per person per day. I am at middle of the road/trip @7.30 PM with my wife and 5 years old kid and 19 months baby. I made my own transportation to reach home be spending approximately $250 with the help of friends. I saw hell in my life and reached home @ mid night 1.10 AM. He dropped off not only me, total 16 people in the middle of the road, all have 13 months age baby to under 5 years kids of different ages. They asked to get down the bus 4 of old age people of 65 + years if they are not paying service tip money, due to the age problem they paid requested the tour team guys to drop reasonable location where they get transportation and tour team guys are accepted. All kids are struggled a lot without proper food. This is the way take tour team of treating customers? Only money is the matter for your company not customer satisfaction? Once again thank you for arranging money minded and unprofessional tour guys to trip. I have attached photos how take tour team treated with customers.

They are only getting a 2 because I love the places we went to. However, the ride was horrible they refuse to stop at places that actually have food. So they force you to eat Chinese food. It’s like they starve you until you get to Chinese food locations. They make you pay for $10 Watkins glens but it’s free to enter the park they claim it’s for the parking fee but the parking fee is not that expensive. What bothered me the most is that service fee!! That’s a rip off!! Shelly Liu made it seem like she had to give money to the company but all she did was split the money between her and the bus rider. I was praying the whole ride!! The driver was a horrible driver!! Don’t take this tour! It matches the cheap price! Find another way to get to these beautiful places on your own. Also the tour was rushed! Also they refuse to let you use the bus bathroom!!

Very bad and roude customer server also same with tour guide. Tour guide contacted one day prior for to pay for optional package. Also no curtsy for change in itinerary if flight gets delay or cancel. I never book on taketours ...

We booked the 3 day San Francisco, Napa, Redwoods, Crater Lake tour with TakeTours, when the bus arrived it was Lassen Tours so we'd been "handed off" without our knowledge. We had one MAJOR ISSUE-the website says there are bathrooms on the bus (we've taken many tours and they've all had them) but there wasn't one and we have young children. One time they didn't stop for 3 hours right after breakfast-even the adults were in trouble by that time! Although the tour guide was cordial he did not give any information about the areas we traveled through, and only gave directions such as when to report back at the bus which made the drive between locations seemed to take forever. Lassen seems to cater to Chinese tourists so everything was repeated in Chinese and English, that was a little annoying.

Review of 2 day Grand Canyon & Antelope Canyon Tour • Customer Service is totally unhelpful. We tried to enquire in advance about food options and stops due to allergies, however they couldn’t tell us this or give us contact details for the tour guide. • The tour guide was Chinese and spoke broken basic English. Chinese instructions were spoken first, then an English interpretation that was not very informative. • Majority of customers are from China/Asia. We were the only Western customers on the bus. • Very old bus. We had to ask for the air conditioning to be turned on…and were told it was not possible as the engine was still heating up! • DANGEROUS driving - the bus driver was attempting ridiculous crazy manoeuvres at one stage to overtake long queues of traffic stuck behind slow moving trucks as they needed to drop paying ‘optional’ helicopter tour customers at the airport on time. This was happening on roads with blind spots or hills where you could not see what was coming the other way. Other vehicles had to brake to let the bus back-in to avoid head on collisions. We were seriously concerned for our safety and alerted the guide to stop the drivers behaviour…which caused an argument between driver and guide. He attempted to justify the action saying they were within the speed limit for the road! • Both lunch stops and dinner stop were at Chinese Buffet restaurants. No alternatives offered and reason offered was majority of customers like that kind of food (Chinese customers)! You had to make do with whatever was nearby which was normally Burger King. For dinner there was nothing else nearby except a Mexican takeaway…therefore we had to wait around while others had their dinner before they would take us to the hotel (where there were multiple options around) which meant we ate very late. I don’t understand why they couldn’t just drop people at the hotel first rather than force another Chinese Buffet. • Compulsory service fee must be paid oi cash on the bus of $10 per person per day. This is regardless of whether you receive good service. • Entrance fees for key attractions not included in tour price. We had to pay an additional $65 per person to visit Antelope Canyon, which was higher than the fee available directly. We were also promised by Take Tours guaranteed prime time entry, which is around 11:30 tour time. We didn’t get to go in until 12:45pm as that was the slot they had booked which is a cheaper ticket and not prime time as by the time you reach the Canyon entrance it is 1pm. • Tour was supposed to have ability to do an optional Lake Powell cruise. However the guide failed to mention this and when questioned did everything to come up with reasons why we couldn’t do this, so not as advertised.

I choose this tour as it visited main cities/ areas that we wanted to visit. Upon arrival at LAX there was no one to pick us up so I used my intiative and called the Hotel stated on my printed Itinerary it was a best western LAX , the hotel shuttle came for us but when we got there it wasn’t the correct hotel ( turns out there are 4) after 2 more journeys Taketours asked us to return to LAX so they can get us ( remember this is after a long haul flight from UK) a Chinese guy shows up with my name on his phone he was driving his own car as he said the transfer bus was finished by then ( charged us $5 each no apology for our inconvenience. The next week was very long as we spent most of the time sitting on a bus ( that had no toilet) the hotels were mixed only 1 very good Marriott but we only had use of the room from 6pm till 6am no breakfast included , the others were 2-3 star faculties. We stayed in Las Vegas for 3 nights at the stratosphere hotel, on day 2 we noticed that housekeeping wasn’t doing our room, when we spoke to the cleaners they told us that our tour booking did not include cleaning as taketours hadn’t paid for it?. How cheap is this company! They block book large numbers of rooms years ahead for a pitience. The additional tours they try and hard sell to passengers is done whilst we’re all captive on the bus, ( as a seasoned traveller I knew that I could book what I needed once I arrived) however the majority of pax were Asian and seemed to be sucked in by the rep. Because we chose not to take any of the Grand Canyon tours whilst in Las Vegas the rep charged us $30 each to opt out!!!! The reason we didn’t take the tour was because you had to get up at 5am travel 5 hrs( stay 1 hr) then travel 5 hrs back ; this just wasn’t worth it in our opinion. The other thing that happened on the return journey from Las Vegas to LA was they stopped 3 times within the first 3 hrs of the journey ( only 1 was stated in our itininary) the other 2 where shopping malls that I believe they have business deals with so they are paid to bring tourists there. This made a 4 1/2 hr journey last almost 8 hrs. When I queried the tour guide about this I got no where, basically we were taking so long because it suited there plans for switched bus pax in LA union st . I can see now why this trip was cheap and I certainly won’t be using them again or recommending them.

I am from Singapore, a mother with 2 young children (10/14). We have a family tour for 7 Days to Eastern America last year, departure from New York (美东全新豪华自选7日游-深度徒步/购物/玩乐/探索/自由行随心搭配, 纽约出发). This was the 1st time we book from Taketours. Honestly, it is above our expectation with such a low cost, really good experience and there is no "SHOPPING HOUR" during the whole trip. The tour guide is quite knowledgeable and friendly, he can speak both English and Chinese. We got what we want honestly. Except that the hotel is a bit too faraway from New York in the first 2 days, because the hotel was arranged in New Jersey, so we got to gather at lobby on 7am and took a 1.5-2hrs journey to their office in NY Chinatown. Breakfast was not provided, but there was a HK style breakfast shop near that place so not a big deal. Then at about 9am when everybody arrived, we started our NY tour. And we spent another 2-3 hours going back to the hotel every night from NY to New Jersey (if got traffic jam, the journey could be longer). This was only the 1st 2 days, after that, everything was smooth and good. I know a lot of people complaining about this tour, mostly because of the bad experience during the 1st 2 days. So if you don't mind to spend additional 50 bucks, you can get a hotel near Manhattan, which will definitely give you a better experience. Trust me, this tour is fantastic and REALLY REALLY WORTH EVERY PENNY. One important thing you need to know is, this company is a China company, so their costumers are mainly from China. During my tour, there are more than 80% from China, the rest are from India, Europe, Philippine, Indonesia. Tour guide spoke both Chinese and English during the whole trip, so if you don't mind to travel with Chinese people, language is not a issue. During my tour, all the Chinese tourists are quite nice people. For the entrance tickets to every attraction places, it was not compulsory to buy if you don't go. It's true that some people just don't like to go to some of the attractions, or maybe they felt the price is too high, then they have to get off the bus and wait for 1-2 hours to get to next stop. I bought every ticket for every attraction during this tour, I really felt it worth going. I mean, why not ? This is why you go for the trip.