TAI JewelryReviews of taijewelry.com

Response from TAI JewelryJan 10, 2020

Hi Michelle, We have sent multiple emails to help resolve this issue, as it appears your order was mishandled by USPS after leaving our warehouse - they are also responsible for the text updates that you mention. We have offered to reship your order immediately if you confirm the loss with USPS. We are eager to resolve this issue and ensure you receive your order, so please get back to us when you can with the information we requested and we will do everything that we can to rectify this situation.

Response from TAI JewelryDec 17, 2019

Hey Taylor, We're so sorry to hear about this. It sounds like you may have received a defective product and we would be happy to replace or refund it for you immediately. Please send us an email at [email protected] and we'll be happy to take care of this for you asap. Thank you so much for letting us know!

Response from TAI JewelryDec 16, 2019

Hey Luz, I'm very sorry that you feel dissatisfied with our customer service. We have responded to multiple emails so if you have not received them please let us know as we want to ensure this is resolved as soon as possible. We have arranged a replacement ring for you and it will be sent as soon as we receive your return as per our emails. Again, we are very sorry that you have had to deal with this issue and we're hoping that you will be satisfied with your replacement. Feel free to email us at [email protected] if there is anything else that we can do to improve your experience. Edit: Unfortunately instead of returning the ring so that we could make sure you get your replacement, you sent a dress to us by mistake. We are shipping it back to you, and we have been extremely communicative throughout the process, doing everything we can to ensure your experience with us is positive.

Response from TAI JewelryDec 2, 2019

We're so sorry to hear about this and we're very glad that you have brought it to our attention. We have never seen this issue before and it is definitely not an intentional act on our part. If you could email us at [email protected] with your order number, we will be happy to ensure this is rectified for you.

Response from TAI JewelryOct 29, 2019

Hi Natalie, I am so sorry this happened. We'd be happy to take care of this for you. Can you please email us at [email protected] and we can help you out.

Response from TAI JewelryOct 8, 2019

Good afternoon David & Emily, Thank you so much for your honest review; we're always looking for ways to improve our website. Im so sorry you thought our jewelry was too small as we are definitely a dainty jewelry line. With that being said, as you can see from our reviews, being dainty is what everyone loves about our company and if you haven't already returned the piece you bought, I'd definitely recommend giving them the gift because they will love it; especially if they love wearing up to date fashion jewelry. Worst case scenario they don't like it and you can return it, but what I can guarantee is, there will be no reason to be embarrassed as you stated in your review. If you have any questions, please feel free to email us at [email protected]. Thank you and have a great day! TAI Jewelry