TAI JewelryReviews of taijewelry.com

Response from TAI JewelryDec 15, 2020

Hey LIllian, Thanks for reaching out. We received your email about this matter and we're very sorry about the fact that you received a defective item. We responded immediately with instructions for returning the earrings so that you can get a replacement or refund but we did not hear back from you. Please reply to our email so that we can help you to make this right! We have not heard this complaint before and would like to address it to ensure it doesn't happen again in future. Thanks a lot, Freya

Response from TAI JewelryOct 30, 2020

Hey Farheen, We're very sorry to hear that you were not happy with your jewelry. The piece that you purchased is an enamel detailed ring as detailed on the product page and image, and it is slightly higher priced than our brass-based pieces since it is gold-plated sterling silver, designed to have a longer life with proper care. I have emailed you return instructions if you would like a refund. Just let me know if you need further assistance with that. We will definitely do all that we can to ensure you are satisfied. Thanks a lot, Freya

Response from TAI JewelryAug 25, 2020

Hey Sarah, We are very sorry that you have had this experience with our jewelry. We have been in touch to offer you a return label so that we can get you a replacement or refund asap, but you have stated that you would not like to return the item via mail which unfortunately is the only way that we can provide a refund for you. If you could email us back so that we can provide you with a return label, we would really like to get you either a new piece or a refund asap. We definitely want to make this right!

Response from TAI JewelryJul 18, 2020

Hey Velvet, We're very sorry to hear about your necklace. We responded to your email within one hour of receiving it yesterday with instructions to return it for a refund/replacement. Please check your inbox so that we can get this worked out for you as soon as possible. We would love to ensure this is made right.

Response from TAI JewelryJun 11, 2020

Hey Deanna, Your order was delivered on 4.29, two days before this review was posted and our customer service team emailed you to let you know but received no response. Your email was received after office hours and was replied to the following day. We guarantee a 24 hour response time for customer service emails. If you have any further issues please don't hesitate to reach out and we will be happy to help with whatever you need.

Response from TAI JewelryApr 27, 2020

Hey Grace, Thanks a lot for letting us know. Can you please email [email protected] so that we can help? We definitely want to make sure you get your piece.

Response from TAI JewelryApr 22, 2020

Hey Shari, We're sorry to hear that you weren't happy with your order. We don't have any record of an email from you unfortunately, but if you send a message to [email protected] we will be happy to help you immediately. Hope to hear from you soon.

Response from TAI JewelryMar 2, 2020

Hey there, Thanks a lot for reaching out. The gift checkbox on our website simply means that an invoice with price information is not included in your order. We do not offer gift wrapping or boxes unfortunately, but our pieces are delivered in an attractive TAI pouch which provides safe storage and care for the jewelry you have purchased. If you would like to email us at [email protected], we would like to try to rectify this for you as soon as possible.