Jay
Bad customer service
I placed an order but wasn’t told my item was on backorder until I had to reach out four times. I canceled my order which for the price I’m so glad. I found something much cheaper with the same quality.

TAI Jewelry has the best handcrafted women's jewelry online including women's earrings, women's necklaces, women's bracelets & women's rings online at taijewelry.com
TAI Jewelry (taijewelry.com) has 566 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent

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Excellent
Jewelry & Watches · New York, New York
Excellent

Jewelry & Watches · Brooklyn, New York
Excellent
Showing 50 reviews with 1 star · Clear filters
Jay
I placed an order but wasn’t told my item was on backorder until I had to reach out four times. I canceled my order which for the price I’m so glad. I found something much cheaper with the same quality.
Samantha C.
The bracelet I ordered looked so much better online! I had no idea it was so small, it does not appear that small online. And way too much money for such an unimpressive piece!
Response from TAI JewelryDec 17, 2021
Hi Samantha, We are so sorry to hear you are unsatisfied with your order! We are currently working on getting images of our items shown on the body so that our customers can better see each piece's size and dimensions. If you are unhappy with the size of this item, you are welcome to send it back to us for a refund - please refer to the Returns page on our website for full instructions. Best, The Tai Jewelry Team
Melissa F.
Great design and price point and it looked like good quality but bracelet a stone fell out in first hour of wearing. Very disappointed with return policy, I was told I had to pay for a return before they would replace it. I suppose you get what you pay for but still disappointed.
Response from TAI JewelryJun 30, 2021
Hi Melissa, We apologize for the the first response you got from our team and for any frustration you may have experience. This sounds like a defect and someone should have reached out with a return label. We do hope you enjoy your replacement and thank you for shopping with us at TAI.
KatyMae
3 of the stones have fallen out of the OPAL MINI HUGGIES I purchased a few months ago. I contacted TAI and offered to pay to have them replaced. They told me I needed to the receipt but they were a Christmas gift.
CK
Fell apart after second wear. Have tried to contact customer service and no response. Super frustrating!
Response from TAI JewelryApr 12, 2021
We are so sorry that happened. Please contact me at [email protected] and I will have someone from customer service contact you directly to resolve the matter. Thank you!
Valana W.
The item that I received was damaged.
Response from TAI JewelryFeb 17, 2021
Dear Valana, We are so sorry that happened. We would be happy to send you a label to send it back to us and send you a new one to replace the damaged item. Please email us at info@tai-rittichai to arrange.
Lauren
They broke within 2 days of wearing them. Specifically got gold so they’d last.
Julie P.
I still have yet to receive the item- ordered it almost 3 weeks ago