TAI JewelryReviews of taijewelry.com

Reached out to customer service four times for help with an order, with no luck. Called the phone number listed on the website and and the woman hung up the phone. Seriously, don’t order from them. Not worth the hassle and your business not being valued.

I never received a pre paid label like they said for the necklace and ankle bracelet I returned. Both items were over priced and not quality made. I pd for the return. Then I received my refund for what I pd for it. I shouldn’t have to pay for returns when one of the pieces was tarnished. Went thru this before with an item I bought had to return within a few months monogram necklace was tarnished. Very disappointed in the quality of purchases. Will definitely not be purchasing anymore.😡

I tried to provide photos, but am unable to. Purchased a $70 initial statement ring in august, 3 months later the “gold” is completely tarnished to be pink, my finger is stained green from the poor quality, & the gem fell out within the first month. I don’t wear it to sleep or in water, nor do I wear it everyday. $70 for 3 months of (not daily or even weekly) use - although it started tarnishing 2 weeks into me wearing the ring. Unacceptable.

Purchased some necklaces back in Nov 2021 for myself and to gift for the holidays, fast forward to today, I noticed that one of the necklaces that I kept were turning pink in some spots. Curious to know why, since I don't wear this often and take good care of my pieces since I have also worked in the jewelry industry, I contacted TAI's customer service. They basically immediately said that nothing can be done since your order is over a year old. From Nov 2021 to Aug 2022, it's only been 9 months. When I correct them, they ignore me for a week. When I follow up, they say its now September and your order is nearly a year ago, its been 10 months. Very interesting to see 1) the lack of care that they have for customers, providing customer service and providing actual solutions/assistance and 2) that TAI does not stand behind its quality AT ALL, and believes that discoloration is normal and acceptable. Anyways, I'm embarrassed that I gifted these last year, and would advise everyone to stay away. Unless you don't care and enjoy wearing discolored jewelry!

The website is cumbersome to use. You don't offer enough in a silver finish. After I placed my order I got an email that my cart was ready to checkout so if I hadn't been paying attention I would have placed a duplicate order. The items look bigger in the pictures and I was disappointed when I opened the package and everything was dinky. Overpriced for what it is. If I'm paying that much I expect better packaging. At least put it in a box instead of plastic baggy. The cloth bags were nice...but the jewelry wasn't even IN the bag so what was the point? Was excited when I ordered it...extreme letdown.

Gold washed off completely after two days of wearing it.

It was broken and when I asked for a replacement, they never responded

Colour changed on 2nd day I wore it from gold to dark