Tahoe Mountain Sports offers outdoor gear, clothing, footwear, and backcountry equipment with free shipping in the contiguous US on all orders over $99. Check out our great selection of Patagonia, Mammut, Icebreaker, Deuter, Kuhl, Merrell, Smith Optics, Dakine and more.
Tahoe Mountain Sports (tahoemountainsports.com) has 245 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Jonathan
The transaction could not have gone smoother. Placed an order, received an email confirmation of the order receipt and another for the order shipment with tracking information. Bindings were in the original manufacturer's box, install them the next day!
Tony
Website is very easy to navigate, product has very good description, the whole procuess is very informative.
Bobby
Great experience and a timely delivery...
Eric
Tahoe Mountain sports had the best pricing I could find online. I was able to talk with a friendly customer service rep to ask questions about the product, and the items were shipped the next day!
zadig
I was looking all over the place for a specialty back country sky item and found it at Tahoe Mountain Sports and at an incredible season close out price. I am smiling and excited to head up in the mountains at first opportunity
Bonnie P.
I wanted a lightweight vest and found the icebreaker merino wool vest at Tahoe Mountain Sports. I actually purchased the last one they had in stock. The pricing was fantastic as it was marked down about 30%, I received free shipping and received the vest in two days!! I had not shopped here before, but I will again in the future! Excellent service, high quality products and pricing!
Michael
Very helpful information provided to me over the phone before I ordered. Shipment was very fast. Item is exactly as ordered.
Stephen J.
I ordered boots from them that they advertised as true to size. I got the same size I get in every pair of footwear I ever buy (11), and when they arrived I couldn't get them on. I had emailed them to inquire about whether they had a larger size, stating that if they didn't I would like to return them for a refund. The woman I was in touch with said this wouldn't be a problem but they would not provide a return label and that customers were responsible for all shipping. The shipping cost 17 dollars, which was 1/4 the price of the boots. When I mentioned that this was very high and asked for some help w shipping the woman said I should have shipped with a different company. (A very rude comment). I she knew which company would have been cheaper I also feel she should have made that known when I asked about returning the boots. When I wrote back to politely voice my complaint she never replied. This was very bad customer service.
Response from Tahoe Mountain SportsMar 13, 2014
We are truly sorry for your less than amazing shopping experience with us. Our return policy states that customers are responsible for return shipping. The policy is displayed on every product page and throughout the checkout process. We would love to be able to offer free return shipping but we simply can't afford to offer that service and maintain competitive pricing at the same time. Shipping costs are rising and a company our size is unable to pay for unconditional two-way shipping. Thank you for the honest feedback. Our customer support team strives to deliver the best service we can and we're always looking for ways to improve customer experience.
