TadiBrothersReviews of tadibrothers.com

Sherwin was my contact. He was very helpful on all my questions and answered them to the fullest.

My request was handled in a timely and professional manner. Follow up information was helpful towards solving our issues. Thank you Josan

I purchased a 7-in mirror monitor and heavy duty camera in 2022 along with an extended warranty. Right at the end of the warranty I had a problem that carried beyond my warranty date. With Josan's (Tech Support) help the issue I was having is being resolved. I am pleased that I purchased a quality camera system from Tadi Brothers. They stand behind their products and value their customers. ...Five stars all around...

Rose was fantastic and very knowledgeable on the product

Called to first get information on truck camera systems. Rose was very helpful in explaining the different systems and how the are installed. No pressure to buy. Ended up buying a 4 camera video recording system. If this works as well as intended, I will definitely buy again from her. She is a great asset to this company.

TadiBrothers, Act 3 - I spoke with Ethan several times and he has been extremely helpful working through the issues on my backup camera. I still have not received the camera back but I was informed that it would ship yesterday. Once I receive and install it and determine that it is working correctly I will return and write the Final Act. TadiBrothers, Act 2 – The Follow-up I was contacted by Ethan (apologies if I messed up your name) and had a very civil conversation about the Warranty and TadiBrothers “no pay” Shipping policy. I concede that I should have read their policy. It is clearly shown on their website; therefore, my exclusive ownership bust on these details. That being said, I do contend for a company of this magnitude/popularity to sell a “faulty product” (at NO responsibility of the customer) and require the customer to pay the return costs is not an up-to-date way of doing online business. Let’s face the facts, Amazon is not the Biggest On-Line Retail business because of policies like this…and Bezos started in his garage. Regardless, Ethan did inform that since I had purchased the “Warranty Policy” I would be receiving a new system. This is a huge plus over what I was told by their frontline customer service person. I do appreciate their adamant concern for their customer service ratings. Therefore, I will retract my 1 Star and will at this time add 2 more to give them a 3. When I receive my new system as promised by Ethan and find that it syncs and works correctly, I will return to my TadiBrothers Experience Rating via Trustpilot and modify accordingly. Time will tell… TadiBrothers, Act 1 – The Antagonist I purchased this system it did not work. I spent $36 sending it back, and I'm waiting to hear the verdict from the technical department. I will continue this review when I hear back. I told them all I needed was an antenna, but they insisted on me sending back the entire system. Customer service was not good at all. Doesn't really make sense that a company would send you a defective product and then require the customer to pay return shipping. However, that is their policy.. it is a terrible policy and the reason I will buy everything from Amazon for the rest of my life. Make sure you're willing to take a chance purchasing a defective product that you may be required to eat.

Very knowledgeable, and helpful, definitely recommend.

Rose just helped me place an order. She was very clear at giving me information about the model that I wanted, she also gave me additional information about a similar model. Her communication was very clear, and she was not a pushy sales person, which I appreciate. She was very nice, knowledgeable, professional, and on the whole very helpful. Her number is 148594