TadiBrothersReviews of tadibrothers.com

Gabriel was fantastic. Helped me pick the right product for my trailer. Thank you!

Great customer servic - evan parra e

Rose Hernandez was the most awesome person I've dealt with in any customer service!!! She was so patient when I was getting irritated.

*Final update* Resolution was made to return unit for refund as below UNTIL...Next day, unprofessional call about the review,again as it has been updated, as they requested. Basically called us liars. That we've been treated fairly and no one was rude or yelled at us. This company only cares about reviews. That's it. The reason they have good reviews is bc they harass and bargain refunds for deleting reviews. If they can put forth this effort over a review, they could have put forth that effort to resolve the initial problem that created the review. After deep diving into more reviews, it appears we are far from alone in this. We're keeping the broken unit. I see several people who've stood their ground and kept the review up and lost money, but I don't see any that's $3500 worth. I've asked all communication from here out be emailed and that stopped their harassing calls momentarily however, they've picked up again today, hence this update. Don't call me when you see I've updated this. * Update to the review* Allow me to clarify. Yes, you are able to get someone on the phone or to call back however, there's been no solution to the problem until today. The solution has been to try again the next day and maybe I'm unreasonable, but I need some kind of answer. Even "we don't know but will have and answer for you by Friday at noon" would have been an acceptable response but I don't feel"call back" is ok. Now for the update. We received a call after calling the customer service line and being told no one was there, call back tomorrow. We then reached out to FB account where someone called us shortly thereafter. We were told the process in which we needed to follow to return the unit. At that point, I had already left this review along with one other. They wanted pictures of the unit installed. #1. It was dark out at the time we received the call back. #2. I'm not installing a unit that doesn't work just to satisfy someone. Nevertheless, we decided we would just"fake" install it the next day to play the game they have requested but not actually drill holes into the coach. An hour or so later we received a very unprofessional and downright rude call from a representative over this review who repeatedly asked we take it down. Bargaining to receive the full refund, waving the 30% restocking fee, in exchange to remove this review. I declined. He said a supervisor would call the next day. Next day, a supervisor called my husband who was tied up with work and told them to call me. I also was tied up with work. In about 30 mins or so, I did get free to call back. In the meantime though, I received a message on FB telling me that the rep came in early specifically for us and to call him back as soon as possible. Once speaking with the rep, who was calm this time, I asked if we still had to talk to his supervisor or we were done? He said he would transfer me despite me saying I didn't need to talk to anyone else if it was settled. Regardless, he couldn't transfer the call and said supervisor would call back. He did so quickly, however, I had another call and missed it then answered it and couldn't hear anything. When I called back he told me he wanted me to know he'd just called me 6 times, which I thought was a strange thing to say but let it go. He assured us we can return and receive a full refund and apologized that this has been a mess. We have been asked on repeat to delete this review since then and to be honest, I don't know that I trust them to refund us anything. I don't know that I want to send this back and risk getting zero money back and zero product. At least for the moment, we have something. (The cameras work it's the remote viewing that's the issue) I am beyond done with this. I'm also debating on turning over the recorded calls that I have to some upper management at the company but haven't decided on that yet either. Everyone has bad days and customer service is absolutely NOT fun and I am sure we have not been pleasant to deal with. However, this is not for personal use. We have a coach waiting on install, our own customer, who we can't give any kind of solid answers nor timeline to bc we were not getting one from Tadi. We still can't because we now how to order another system from another company when this is really what he wanted and who knows when it will show up. Absolutely ridiculous. Don't buy from these people. We have been on the phone for three days and every day, it's a fight to get someone. They've always left for the day and have to call back tomorrow. $3500 system that will not work and I don't think we should be calling for days trying to get a resolution. The lady that answers the customer service line is the only person to consistently answer the phone and attempt to help.

Johah helped a lot on the installation queries and provided all the details.

Rose was very helpful in answering my questions and very polite.

I spoke to Rose who was very polite ,knowledgeable and helpful. She was very succinct, helped me solve a problem I was having with entering my order and checking out. She knows her products and her company.

Hexyl was extremely helpful and was able to take care of my concern. Thanks again Hexyl!! Great job.