Tablet2CasesReviews of tablet2cases.com

Response from Tablet2CasesMay 3, 2020

Hello Sandy, Thank you for taking the time to leave us such a beautiful review. Everyone loves to laugh. Good laughs also strengthen the immune system, especially with the ongoing pandemic situation. 😊 It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you've definitely made our day! We will strive to deliver great experiences consistently. Best regards, Erma Tablet2Cases - Head of Support

Response from Tablet2CasesMay 3, 2020

Hello RW, Thank you for taking the time to leave us such a beautiful review. While TrustPilot places star/s next to our business, you actually, our real star. Most people don't bother to leave reviews about positive experiences to incentivize our efforts, and that's what makes you the star. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you've definitely made our day! We will strive to deliver great experiences consistently. Best regards, Erma Tablet2Cases - Head of Support

Response from Tablet2CasesMay 3, 2020

Dear Nikkol, Thank you for the review. I apologize for the shipping hold-ups of your order. Our shipment is usually faster, but with the evolving situation lately, mail and parcel services are severely impacted. Many shipping operators have also suspended mail operations, and there are less air and land transportation available. Despite the challenge, we are doing the best we can, given the logistics options available on the given day. The team is forever grateful that you were able to understand the situation and for showing solidarity with us throughout the fulfillment of your order. Its customers like you that make our job enjoyable. We look forward to doing business with you again. 🙏 Best regards, Erma Lozada, Head of Support Tablet2Cases

Response from Tablet2CasesMay 3, 2020

Hello Adam, Thank you for leaving us with shiny five-stars. I understand the logistics concern of your order. Because of the global pandemic crisis, shipments can take twice longer than normal. These are challenging and unprecedented times, but our team is working hard to serve you, our customers. We continue to focus on ensuring our ability to fulfill the highest priority products that customers need at this time. Despite these, we are doing the best we can, given the logistics options available on the given day. The team is forever grateful that you were able to understand the situation and for showing solidarity with us throughout the fulfillment of your order. Its customers like you that make our job enjoyable. We look forward to doing business with you again. 🙏 Best regards, Erma Tablet2Cases - Head of Support

Response from Tablet2CasesApr 28, 2020

Hello Arxafad, Thank you for your review, and I am sorry to read that we did not meet your buying standards. The primary users of the rugged case are kids. It is our main goal that we protect both kids and the device. Moreover, your peace of mind is our top priority. We'd like to find ways to alleviate your buying experience with us. I have sent out a direct email to provide options for you. Looking forward to hearing back from you with your preferred course of action. Best regards, Erma Tablet2Cases - Head of Support

Response from Tablet2CasesApr 27, 2020

Hello Katharina, Thank you for your review. Providing a great customer experience is very important to us and we are sorry that your initial experience did not meet that standard. We want to take full responsibility for this issue and offer a brand new replacement once we receive ours restocks. I have reached out to you via email to provide more information. Again, our wholehearted apologies for this situation and I am looking forward to hearing back from you. Best regards, Erma Head of Support - Tablet2Cases

Response from Tablet2CasesApr 27, 2020

Hello Tara, I really appreciate you leaving us with sparkling stars. Our founders built this small business to help our customers with their gadget needs, and your review confirms we have achieved that sole mission. Thank you again for being an awesome customer! If you need any assistance in the future, send us an email, and we’ll happily engage ourselves. Best regards, Erma Head of Support - Tablet2Cases

Response from Tablet2CasesApr 27, 2020

Hi Lori, Thanks for your review. We appreciate you coming back to us again. I always make sure to spread the word of such nice feedbacks with our team at Tablet2Cases. We focus our work on ensuring that you are happy not only with the product but also with the service. Our goal is to reach that customer satisfaction by offering superb communication. If you need anything assistance, send us an email, and we’ll happily jump in and offer help. Thank you again for your business! Best regards, Erma Tablet2Cases - Head of Support