SynovusReviews of synovus.com

Absolutely the worst credit company I have ever dealt with they said my account was closed at 0 dollars yet they hit my credit with a false charge. They ignored my dispute multiple times and I pray that God makes this company fall to pieces. Amen

I observed fraudulent transactions made on my account on 04-21-25 and 04-22-25. I reported the unauthorized transactions on 04-28-25. 3 weeks later I receive a letter from First Progress stating they consider the transactions authorized because they were made with in a prescribed radius of where I lived despite me telling them I don’t have possession of my card. I contacted them about the decision to appeal it. At this point they will no longer speak to you and direct you to a generic email of info at First Progress to dispute the claim. At this point I filed a police report, filed a complaint with CFPB and the Texas Attorney General against First Progress. I then sent GPS locations from my vehicle during the dates and times the unauthorized transactions took place to include information on the locations to prove I was not near those locations during those times. I called First Progress for updates over the month only to be told there is no further information. On May 22nd I get an alert that my credit score dropped by 23 points. I find out that now First Progress is reporting I have two cards with them at 100% utilization. I called them again but they couldn’t explain the multiple accounts and still no resolution to the fraudulent transactions. I sent several follow up emails to info at First Progress over the month of June asking for updates with no response. I log in to my account and noticed they gave credit, then took it way, gave credit again 3 days later then took it away. I called again asking why did they do that twice only to put all the charges back on my card. Of course I get the deer in the headlights response of we are not sure. I’m then transferred to another person that I spent 39 minutes on the phone struggling to understand what they were saying as their English speaking skills were elementary at best. They then tell me that I was found not liable for the charges back on 06-11-25 and they are typically removed in 24 to 48 hours. Well it’s 120 hours later so why are the charges still there. No one had an answer. 1 week later I see the charges removed but now $7.53 in interest on an account that had a zero balance. I call them and spend another 28 minutes on the phone to get it removed. It’s now a week later and still not removed. I check my credit report and now First Progress is reporting 3 cards at 100% utilization which is false again dropping my credit score an additional 23 points. Here we are 2 months later, 9 follow up emails with no response, 7 calls totaling 156 minutes and in worse condition because of fraudulent activity at First Progress with false reporting and delays in retaliation of my dispute. Anyone in the same situation feel free to visit their headquarters and see how they would like a face to face instead of hiding behind a phone and PO Boxes. Synovus Place
33 West 14th Street, 4th Floor
Columbus, Georgia 31901 Main Phone Number: 706-649-5756

I had 3 charges on my account for Amazon that I didn't do. I called the fraud department thinking they would help. They refunded the money at first, then they took it back out. They said their investigation showed it wasn't fraud. I checked my Amazon account and couldn't find any charges for the amounts shown on my account. I even got my daughter to check and she couldn't find any matching charges. I will be closing my account with this bank. I wouldn't recommend them to anyone.

My husband went into the Spartanburg SC East Henry Street branch. Upon entering he was greeted by an employee named Karen, and by greeted, I mean looked up and down as if he was a piece of trash! Then he was trying to explain about his business and what he would like to do, to only be told no you have to have this and that and being rushed to get out of the office. Karen was very rude and did not listen to my husband, she just wanted him out of the office. She needs to be fired! This branch will not be getting any business due to potential customers being judged by the way they look and if they are up to Karen's standards or not.

if i could give synovus bank a 0 i would. i deposited a check and they put it on hold for 11 working days to verify it. a Fidelity check. they let my light bill bounce, my cell phone bounce and held my check up.

I paid off a loan early, and they listed the loan as a charge-off/fully paid. Despite numerous attempts to contact Synovus directly and challenging the charge-off through the credit bureaus, it was to no avail. Synovus refuses to remove the derogatory mark affecting my credit score. I would give them zero stars for this.

If I could leave no stars I would. After one month of business and personal banking they frooze and locked me out of my accounts for too many transactions. Then I had to wait 1.5 months to get my money. They sent me a letter stating they were mailing me a check but never got it. I physically had to walk into a branch and demand my money which they finally released to me. The worst bank ever.

Believe every bad thing everyone else said. I have a mortgage with them and they are thieves and liars. Furthermore, America should be concerned about foreign owned companies like Synovus, Santander, and Exeter controlling much of the lending for working and middle class families.