synder.comReviews of synder.com

Great experience, special with support, James is a saver :-)

We're migrating to Synder from another integration and so far the tech support has been excellent. I've chatted with Sophie, Andrew, and James, and all 3 have been very knowledgeable and patient with this bookkeeper who is not a tech at all. Looking forward to working with these people going forward

Excellent customer support; Andrew was very resourceful. This app helps me reconcile payment transactions with GoCardless and Stripe; less admin work for me!

This application is very cost effective and includes easy, comprehensive mapping. Felix has been helpful during the onboarding process and has the sync working flawlessly.

Synder built an atomic bomb into our entire accounting and did nothing to fix it for one month. We do not know how to proceed, the Service is not replying and we do not really have a way out. We have thousands of orders in the backlog that are not synced and no way to solve the problem. Our cash flow is off, our inventory is off and we are entirely blind. Be aware of all the fake reviews of newly added users that only rated Synder. Check the negative ratings for an accurate idea. Update: The friendly Service team helped us to solve the complete shutdown after multiple weeks. Now the tool is 20% working with multiple failures per hour. Definitely not happy with the current state, as we have one person nearly full-time monitoring Synder. Update: Weeks later, the tool is still not really working. Errors and red flags are everywhere. We are in 24/7 contact with support but no solution in sight. Update: The tool seems to be running now. Support was very attentive in trying to help us, but it still took months to fix everything and be back on track. Update: Another update. After reconciling our books we found countless other problems that were caused by Synder. The service guys (especially Vili) are legends but the tool simply does not work. It creates so many problems and we invest more time in trying to solve them than we are saving using the tool. For the past months, our inventory, sales figures, and revenues have been completely off and we are doing everything we can to straighten things out to close the year properly. So despite all the great and responsive service, Synder and everything is represents is probably the biggest problem we are currently dealing with as a company.

works great- thank you!

I am using Synder to sync the orders of Shopify with Quickbooks so I can get day to day cost of goods and profit. What I like about Synder is the amount of options and details available to choose and see, which other free apps don't have. In addition to the awesome customer support that they have, I am dealt with Lana and Felix so far and they are very helpful and fast.

I had been assisted by Ms. Sophie, she was very kind and helped me resolving my issue quite well.