synder.comReviews of synder.com

I was really excited about the promise of this software - and my onboarding professional was extremely helpful in getting my account set up. When he was gone, sadly, no one in support has been able to help resolve problems. The product does not work with Stripe and Quickbooks online unless you never close your books. Instead of using GAAP rules, the software goes back and constantly makes changes in closed periods, or fails to bring transactions into the current period for transactions that were originally created in a prior period. For being an automated service, it's also frustratingly slow. Importing revenue recognition for month end takes days, and there is no way to see the progress to completion, nor is there a notification when the process is actually done.

Whilst the service works for the most part, there are inherant flaws and getting support for these issues can at times be nothing short of a nightmare. My accountant is currently takling with their senior tech support due to incorrectly syncing transactions, and... Don't expect a quick or easy resolution to getting a refund when their payment processor forces you to make multiple payments in order use the service you've already paid an excessive amount for. Apparently it was an "accidental error by our Payment Processor". After hours spent trying to resolve the issue, over many days, I'm now being passed to the management team for the 2nd time to get the issue resolved. What was previously a good experience with this company is starting to sour. I'm doubtful I'll get a satisfactory resolution to this issue.

It's a simple product. It does a straightforward job of syncing the transaction correctly. The problem is they keep increasing prices, gating features in higher plans, and introducing dark billing patterns. The users aren't their primary focus anymore. When I tried unsubscribing, it wouldn't let me and they forced me to schedule a call instead. Ridiculous.

It's a fantastic system that makes reconciling card payments and website transactions very simple. However the flexibility of plans is very poor. It's very bad that there is no plan that fills the gap between a 100 transaction per month business and a 500 transaction per month business and there is no plan that is suitable for seasonal businesses like mine and other tourism businesses. My business will use circa 150 transactions in the summer months and under 50 transactions in the winter months so I have to fill out reviews like this to earn 'bonus credits' so that I have extra credits to use in the summer as they don't allow my unused credits from the winter rollover to when I need them. In the past it was possible to buy additional credits which was useful for seasonal business but now they'd rather make me sign up for an hugely unnecessary amount of credits at an unnecessarily high cost. Basically they only really care about big businesses and show little care to the little man that wants to grow his business. This is highlighted further by the new band of plans which no longer has the 100 transaction plan available which has been reduced to a measly 50 transactions. Which in reality is only actually 25 sales as they use 1 credit for the transaction and another for the credit for the card processing fee. In summary, if I want to continue to use their service I will have to increase my subscription from £15.99 per month to £71 per month!!!! ~An increase of £660.12 per year and a certainty that at least 60% of the credits are not needed. Disgusting disregard for small businesses.

I asked a few questions about the product, which Ted answered very patiently and went into detail for me on several clarifications, which was excellent, but then at the end I realized how this company gets high ratings here on trustpilot; He asked me if he answered all my questions, and if I was satisfied, could I fill out a survey. Then he sent me a link in chat to this review page... Now I can't even trust the reviews in here for this company because the trust is gone. For shame Snyder! A good sales pitch does not by itself constitute a quality product and tactics like these show a certain lack of integrity. SO the question I suppose is this: Is Synder truly a quality product, or are they manipulating the ratings with schemes like this in order to pretend they are? So I ended up trying Synder. Onboarding has been a nightmare: Missing transactions and failed syncs have not been resolved in over a week. probably losing this client over this. I'm used to an onboarding process being a complete analysis of your QB file/their app/vendor-amazon etc. reports to complete a total reconciliation for your first sync. with this company, I get a chat, and only ever get the first tier support sitting by as I do all of the configurations myself and when I have questions, they give general answers and have to refer back to others a lot. This is not the level of support that instills confidence.

Good app. Poor admin. I signed a few years ago on their 500 syncs a month base package option. With the help of the chat function i tried to renew for a year with a special offer (back in october), without notification they downgraded my account to their new base package of 100 syncs a month and there was no way to get back. They had their excuses but i was miseld by the salesperson to buy the new package thinking i would keep my number of syncs. I also cant buy more syncs any more if i have a busy month, I have to upgrade my whole subscription. Now they are encouraging me with 100 syncs for this review as there is no other way to buy. I don't know if I'll get it based on a 2 star review (will update you) but we will see. In terms of the app, it does the job pretty well, however the app cant convert currencies. everything just gets transferred as one currency so you have to wade throiugh the transactions manually to correct which is a pain. I am trialling another app at the moment because i don't like the way this app is going.