synder.comReviews of synder.com

I only used this software because it was recommended by Quickbooks online to sync transactions from Stripe. While annoying to set up, syncing generally worked. Their customer service and billing has been a nightmare. They nearly doubled the cost with zero notice to me, and argued that they have notice. When they realized they had not given notice they finally gave me a credit but it was numerous emails back and forth to get to that point. I stopped using Stripe and no longer needed this service, however it had renewed for another year without any notice that it was going to renew or any notice that it did renew, I only knew it had when I was the charge on my credit card statement. It had only been a couple of weeks since the renewal and I hadn’t used it in months but they refused to pro rate a refund due to their no-refund policy. Absolutely horrible terrible service during and at cancellation after using their service for years. I honestly wish I’d had a bookkeeper manually add in these transactions, it would have been cheaper and I would have received better service. I am so glad to no longer be a customer of theirs and highly recommend you avoid this company.

It did not work for us at all, transactions all over the place. Not syncing correctly. The software also opens so many clearing accounts in your bank feed. Crazy to keep up with what it’s doing. Hardly automated as I had to log in daily if not twice a day to make sure it was doing what it was supposed to. They are refusing refund even though we used it less than 14 days. We couldn’t use the trial as it only allowed one integration. And the one worked ok and then when we signed up and integrated the rest it ruined everything. But they still refuse to refund. Pointless software

Synder advertises that their TikTok integration works, but in reality it simply doesn’t. Our TikTok Shop account is based in the U.S. (North America), and the entire reason we considered using Synder was to properly reconcile TikTok sales in QuickBooks Online (QBO). Platforms like Shopify and PayPal already have decent integrations with QBO, so the main value proposition for an app like Synder is supposed to be handling marketplaces like TikTok correctly. Unfortunately, the TikTok integration simply does not work. I spent days and weeks gathering data and evidence to prove to their team that the integration was broken. Instead of acknowledging the issue early on, it took a long time for them to finally admit that the TikTok API is “complex.” The whole process dragged out for over 10 months with weekly meetings, and ultimately they gave up and suggested an alternative: statement-level integration. But this “solution” completely defeats the purpose of using Synder. Statement-level integration only captures TikTok payout totals and creates a single entry to match the statement amount. That’s something you could practically do yourself. More importantly, this approach means: No inventory tracking No proper order-level reporting No meaningful reconciliation inside QBO It’s far too high-level to be useful for a business that needs accurate accounting and reporting. The entire point of using a tool like Synder is to avoid this kind of manual workaround. Another major issue is how much time I had to invest just to prove their own integration didn’t work. Their customer service team seemed to treat it as normal that customers spend days and weeks identifying bugs in their product. They also completely undermined the fact that I spent 10+ months working with them on this issue, only to end up with a band-aid solution. The representative handling my case was Mikheil Khetsadze, and this situation dragged on with repeated meetings and troubleshooting sessions. I eventually escalated the issue and had a call with his manager, Vitalina Kirdun, hoping for a real resolution. Unfortunately, it was clear she wasn’t familiar with the details of the issue and ended up suggesting the same TikTok integration that had already been proven not to work. Later, their lead, Jon Knight, also became involved in the discussion. Instead of helping resolve the issue, the situation became even more frustrating. Despite the fact that I had already provided extensive documentation—including more than 30 example orders where Synder was pulling incorrect numbers that did not match the actual payout statements—he continued to insist that their TikTok integration works as intended. After spending nearly a year providing data and repeatedly demonstrating the discrepancies, being told that the integration works felt dismissive and extremely frustrating. To be fair, the support staff are polite and good at listening to problems. But listening isn’t the same as solving them. The experience often felt like they were simply absorbing complaints rather than fixing the product. Since the TikTok integration didn’t work, I asked whether they could reduce the subscription cost, because paying $275 per month for software that only captures statement-level payouts doesn’t make sense. They refused, saying they were “working on improvements.” It’s now been over a year, and the integration still doesn’t work as advertised. At this point, continuing to market TikTok integration as a working feature feels misleading. If TikTok Shop accounting and reconciliation in QBO is important to your business, I would strongly recommend looking elsewhere.

Spamming my email with Virus threats through their help email.

It took ConnectBooks three weeks to onboard us. The difference in support was a chasm. ConnectBooks have the ability to map products between QuickBooks and your marketplaces with a simple excel sheet - like every other application. Synder do not have this facility, we worked with their technical team but they were slow and provided incomplete mapping and support - more so they did not deliver what was promised, only 10% (enough to fill a screen). ConnectBooks focus on payouts which is all that is needed - no more gazillion new customers interfering with our wholesale business. We asked for a refund of some of the fees we paid so that we could pay the data for our ConnectBooks implementation but they refused. Initiated a credit card dispute. I am disappointed with this experience, I see many good reviews here but recently some very negative ones. I believe this is an account management issue with a specific account manager that needs to get fixed and made right by Synder management.

These guys are SCAMMERS, they kept charging us after a free trial, and they cant refund us because "clover" charged us. I go to clover and they show charges directly from synder. I go back to them and they tell me that they wont refund us. Scammers stay away

Very inflexible and inpersonal when requesting cancellation or changes. Be careful with their "try before you buy" option and don't expect anything but a Robotic response about Terms and Conditions if you are hours late on cancellation. Trapped into a $500 paypment due to 4 hours being late to cancel. No flexibility, not understanding, just robots.

I didn't realize I still had this software after the trial date, I thought I had cancelled it. I'm an extremely tiny business who can't afford the software to begin with, but made the mistake of not following through to ensure it was cancelled. Just got billed again, and explained my situation to customer service in hopes for some type of refund. "Machine accuracy. Human approach" is not accurate. I already understand they say no refunds, that it was my responsibility and all of that. With the current economy taking $497.76 from me was like a dagger. If I didn't need the money I would have lived with my mistake instead of reaching out to Snyder. So thank you very much for the human approach.