synder.comReviews of synder.com

George was very skilled at helping me navigate naming rules and other synder settings to ensure we captured all sales categories and classes for our profit analysis. Bravo!

Andrey was extremely helpful, kind and very knowledgeable when answering my questions. The product as a whole has been great!

Absolute disaster. Have been using Synder for close to two years. Won't be renewing - it's not worth the stress - here's why. Several months after using Synder, eventually realised it wasn't syncing VAT information over from WooCommerce/Stripe to Quickbooks. Their marketing pitch at the time made it appear like this would be taken care of during the sync. Not the case. This ended up with several months of incorrect reporting to HMRC VAT, which is obviously a terrible position to be in. Initially Synder were decent with support. Had someone on the phone to deal with the issue and understand the cause. Had some other issues too with transactions not being synced properly, but they gave some free sync credits as compensation for the trouble. VAT rules were setup in the account to take care of the problem. Fast forward to this year. The VAT rules in the Synder account mysteriously dissappeared on 1st April. Meaning again - incorrect VAT reporting to HMRC, which didn't get spotted until much later. This can totally screw a business. Worse still, Synder support is absolutely bonkers with how they're (not) dealing with the issue. The only communication line is a terrible email support service, with a ~1 day delay on replies, which then seem to ignore the very carefully explained issues. Phone support is no longer an option. BUT! I can pay 199 USD for a 1 hour screen share support, to discuss a problem they are responsible for? Bonkers. Synder was supposed to make accounting easier. At this point it's actually easier (and with far fewer financial consequences for your business) just to manually reconcile the transactions. We're going to be urging the 20+ clients we've (unfortunately) recommended to use Synder to consider another solution instead. EDIT: Posted after Synder responded to our review. All that's become clear is that Synder has retroactively modified the terms of the 12 month subscription by attempting to bill us an additional 10/20 USD a month for a feature that was originally free when our subscription commenced. On top of that, they did a terrible job of notifying us and caused our business financial damage by removing the feature that should have been available to us until the end of our subscription. Even more astonishingly it's taken Synder several months to get to the root cause of this issue for something they should have already been well-aware of. But only after our subscription renewed for another year, of course. Their solution is now the we pay the additional 10/20 USD a month for the remainder of our subsciption to use the product properly. What a swindle.

Liza was very helpful in setting up my account to ensure that the system works properly

Excellent and clear service from Lizzie!

Renata was very helpful when we had concerns about our data. She was able to review our account and provide a detailed overview of any issues and how to resolve. She also checked back in on a regular basis to see if we needed additional assistance. Great experience!

George was very helpful. He was very knowledgeable and polite and my issue was resolved quickly. Thanks George! My first experience with Synder support and it was excellent.

Probably the best customer experience I've ever experienced was from Liza. I thought I knew enough about how Synder work, but Liza took her time and broke down all the details to ensure that I gain more knowledge and for my account be set-up correctly. I can't thank you enough for the level of service you have provided!