synder.comReviews of synder.com

I am an accountant/bookkeeper based in Cardiff, United Kingdom. Our firm's name is Total Books. We were having issues with Synder-XERO integration. I requested help from Synder tech support. A lovely tech specialist Liza came on board via Zoom. Liza took her time to understand my frustration and pinpointed the issues that were causing the conflict in my data. Liza, on the live call, corrected the integration errors and set up a subsequent meeting to ensure no further errors were coming up. Overall, extremely impressed with the tech support and customer services from Synder. I wish more software companies could take a leaf out of Synder's book and implement the same tech support and customer services standards. Bravo Liza,

Synder Sync for E-Commerce has significantly transformed our business operations as it provides a hassle-free integration with our online store. This powerful software automates the synchronization of sales, expenses, and customer data between our e-commerce platform and accounting software. This has tremendously reduced the risk of errors and saved us a significant amount of time previously spent on manual data entry. Additionally, we are highly impressed by Synder's comprehensive reporting and analytics, which provide us with insightful information about our business performance. We highly recommend Synder Sync for E-Commerce to any online business looking to improve their accounting processes and increase their profits.

I just finished my onboarding meeting with Lizzie. She was AWESOME! Extremely knowledgeable with everything. She helped me get everything set up and now I don't have to spend hours reconciling Stripe deposits in QB.

I have had the absolute best customer service from Lizzie and Darya on my first day with Synder. They both have made the transition so much easier and eased my nerves about changing over our finances to a new system. Thank you for your help today. I would definitely and will definitely recommend Synder to my colleagues.

Whilst the service works for the most part, there are inherant flaws and getting support for these issues can at times be nothing short of a nightmare. My accountant is currently takling with their senior tech support due to incorrectly syncing transactions, and... Don't expect a quick or easy resolution to getting a refund when their payment processor forces you to make multiple payments in order use the service you've already paid an excessive amount for. Apparently it was an "accidental error by our Payment Processor". After hours spent trying to resolve the issue, over many days, I'm now being passed to the management team for the 2nd time to get the issue resolved. What was previously a good experience with this company is starting to sour. I'm doubtful I'll get a satisfactory resolution to this issue.

We opted for Synder due to its ability to connect many different payment gateways. We also like the ability to capture all the details behind every Stripe / Shopify sale into QBO - it's pretty seamless. The set up is a little tricky, so we're working through that, althoug it seems customer service is prett responsive and helpful!

Their support was great. Felix looked after my support request. I was having difficulty connecting my QBO account to Synder. He diagnosed and fixed the issue quickly.

Support for the Bookkeeping Challenged is Awesome. Andrew was extremely patient in getting me going on this integration and it's now doing exactly what I needed it to do. I appreciate that there was no judgement at my lack of understanding of some basic accounting principles.