SymantecReviews of symantec.com

support is awful even before broadcom. opened a ticket two weeks ago. don't see any traction in ticketing system after 2 days. went on chat, was told since new license period haven't begin, can't dl the new keys. waited two days after license period started, check ticketing system, still no traction. tried calling, but was on hold. gave up. came back today, still no update. called and was told the ticket got transfer & got lost in the shuffle. but did get answer finally.

If it's possible to give zero star, I would!! What a lousy antivirus software. Their support is almost useless. They managed to link up their useless platform to another useless platform - broadcom interface.

Symantec thinks it is OK to debit people's checking or savings account without authorization. When you attempt to contact them they have a way to state their queue is full and place you on a multi hour hold. I will never use this product again and would caution anybody who is thinking of doing so. Since when does ANY Company get to do an auto renewal a month prior to a subscription termination date without any notification or authorization. OH, OH, I forgot, Silicon Valley millionaires answer to nobody.

Absolutely dreadful company. This final incident was a business-to-business engagement, they screwed up which caused my customer problems. My customer wants answers about what broke but Symantec won't talk to me! Am checking about contract breach now but it shouldn't come to this, they have no pride in themselves.

I am using Norton products since 1980s with advent of first PCs. My most recent experience is terrible. I have a Mac laptop, and Norton 360 was working fine until I installed BigSur OS 11.1. Norton 360 says setup needs to be completed. I can not uninstall Norton 360 nor complete the setup. Norton support tossed the problem to Apple. Apple engineers worked on the issue for two weeks and concluded the issue with Norton. Now, I have to wipe clean hard drive and reinstall other apps leaving Norton out. This is taking up so much time on my end, and all I get transferred to dept. to dept. and problem continues. Only option I have is to get rid of Norton altogether.

Sehr gute Software, aber die Verlängerungsmasche mit Bekanntgabe von Konto bzw. Kreditkartendaten geht überhaupt nicht. Das wirkt für ein Unternehmen dieser Klasse einfach nur billig und unseriös. Was ist nur aus dieser Company geworden.

I've been using Norton Security and Norton 360 for years. I always bought it from a local shop for around £20 and just entered the activation key in the package. But now they require that to be able to activate it you must enter your credit card details and automatic renew is on by default at an inflated price of £84.99. They say that it's now policy and you have to enter your billing details and then can later choose to not auto-renew at the inflated price. But if I buy the software from a shop I've already paid for it and shouldn't need to provide my personal contact details and credit card details to be able to use the software. If you look through the Norton forums, MSE forums, and TrustPilot reviews for Norton.com and Symantec.com then you'll see endless complaints from unhappy people who have been charged inflated prices over a month before their 1 year contract ended. The stress of dealing with dubious business practises is not worth it and they've now lost me as a long-term customer.

I payd for a service that i never got. They lie by contact, and even with billing proof i still got nothing. So i took Bitdefender and take legal action agains Symantec. Be carefull, they are a thief company.