Our corporate headquarters is located at 1033 Corporate Square Dr. St.Louis, MO 63132. We ship quality used transmissions nationwide each and every day!SW Transmisions is in the business of supplying customers in the US and Canada with quailty used transmisions at a fraction of the price of a new one .
SW Transmissions (swtransmissions.com) has 122 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Showing 4 reviews with 3 stars · Clear filters
Tyson B.
Invoice#327554 I read all of your reviews and was discouraged I'm happy with my transmission. I got it in a timely manner and as long as you follow the guidelines for the warranty, it turns out good. I'm not much of a grammatical writer so it is what it is. I'm totally cool with SW transmission. My transmission works as it should
James N.
Upon arrival of transmission, I was told the transmission was to have been inspected. The pan was never removed, and when I did so I found a valve body bolt loose and almost out, and the transmission filter was dirty. I was told that they remove the pan and inspect. This did not happen. I tightened the valve body bolt, and installed a new filter. The transmission has about 300 miles on it since the install, with no problems.
Response from SW TransmissionsJun 1, 2015
Hello James, Thanks for your positive feedback! We apologize your transmission arrived in this condition We will talk to our inspectors and see if we can get to the bottom of why this happened as this is not what we want our customers to receive. We appreciate you bringing our attention to this. We appreciate you taking the time out of your busy day to share your experience, and hope to do business with you in the future if the need arrives. Make sure and tell all your friends about us! Thanks! SWT Feedback Team
Charles S.
I'll keep this short. They shipped my transmission to the wrong garage, in the wrong state. I gave them the correct information and attempted to contact them the very day it shipped to let them know it was going to the wrong place. It took an entire week and hours on the phone before I could reach anyone. Sent me my product, eventually, and it works well. Combine that with the price for 3 stars. Lousy service. P.S. Read the fine print with your warranty, as the transmission must be installed within a certain time-frame for the warranty to be valid. This was not an issue, but they are not nearly clear enough about it. Part 2 **I can't respond to SWtranmission's post, but I can update this with a reply. If your company was half as concerned with responding to problems in a timely fashion as they are about replying to online reviews, this would have never been an issue. It took me over a week, hours of being transferred on the phone and multiple messages to reach you when my transmission was mis-sent. It took you a day to respond to semi-negative criticism in an online forum.
Response from SW TransmissionsMay 28, 2015
Hello Charles, We apologize you had some trouble getting your engine to the right place...embarrassing! We are happy to hear you having a working vehicle as this is our #1 goal. We encourage all potential customers to read over the Warranty Terms & Conditions before making a purchase to make sure it is the right solution for you. The T&C's of the warranty are very clear and detailed as to not mislead anyone. We try to be very clear on this before the purchase and provide all the details on the site. We apologize if you feel this was not sufficient. Thanks! SWT Feedback Team
Edmond L.
I found SW's transmission pricing and ordering to be very good. Their response time at about 1 week was somewhat slow. Their tracking number correspondense was problematic - could not use the online feature but had to call-in for status. Biggest problem was they sent the wrong transmission the first time. They corrected the issue promptly over the phone but it took them an additional 3-weeks to get the correct item back out. It also took several calls and 1 month later to get the wrong transmission picked up. I my case, the wait was not a significant issue because it was a firends garage. But for others this could have been a big problem. Biggest improvement needed for SW Transmissions is internal quality control and communication.
Response from SW TransmissionsJan 15, 2015
Hello Edmond, Thank you for your feedback. We are constantly working on Quality Control as well as communication and feedback like yours helps tremendously. We are glad to hear you are back on the road which is our #1 goal. Thanks! SWT Feedback Team