Mohamed S.
Ongoing Frustration
I purchased a transmission in March of this year. Although the transmission came a little late, when installed it worked beautifully for about 7 MONTHS. Since I had a 1 year warranty, I called to let them know what had happened. The manager Scott advised me to take it to a certified transmission shop. I took it there and the mechanic told me that the transmission was faulty. I then called and spoke to Scott, and he (Scott) asked the mechanic to take a picture of the transmission and upload it online. After this was done, I then fill out the online warranty and came upon the question of "Date of Installation" I mistakenly entered the date of the warranty claim (11/27/2015)instead of the date of installation (03/28/15). So because of my mistake I've been given the runaround between Scott the manager and Alex. Clearly the installation date couldn't have been last month. I've been told to go online and refill the application but whenever I enter my invoice number the wrong dates are already populated and there is nothing I can do to move forward with the application. I really wish I can get this issue resolved so I can ultimately get my transmission fixed... Mohamed Sesay