Print InnovationsReviews of swingdesign.com

placed order for ink,they processed and received payment and did nothing after that.a week goes by so i send a email asking about my order,the next morning i receive a reply from "krista" saying you cannot order the kit on it's own and that i need to purchase ink individuality. But my issue is you took my money for 7 days and only when (I) sent a status update on my order which I payed for 7 days prior, you cancel my order. not a good experience at all.

This company does not take responsibility for their mistakes. I ordered Kodak Kodacolor DTF Cold Peel Film A3+ 13” x 19” - 100 Sheets that cost $78 but when I received my package an employee had mistakenly packaged and sent me Kodak Kodacolor FTF Hot Melt Powder that cost $39. I can see how the mistake would have been made if the person packaging was not paying close attention. When I emailed them to let them know that I got the wrong item they asked me to send a picture of what I received and the packing slip. Which was fine and I did do that but I also let them know that I needed the cold peel film sent out ASAP because I needed it by the next Wednesday. I notified them of this on the Thursday the week prior and thought that any reputable company would have immediately wanted to correct the mistake and ship out the correct product right away and take responsibility for their screw up. But instead they sent me a return shipping label and wanted to wait until I had the wrong item shipped back to them before they would send the correct one out. So basically because of a $39 product that they were so afraid I might not have sent back to them they pissed me off as a customer and did not get me the correct product by the date that I needed it. If they would have immediately sent the correct product out on the Thursday I notified them I would have easily received it in time. I would have still happily shipped the incorrect one back to them and I would be a happy customer and would continue to buy from them. This was the first time I had ever ordered from Swing Design and it will be the last. If they aren't willing to fix a mistake that is 100% their fault in a timely manner now how can I trust that they will take care of me on any other issues in the future. As a side note I went to a competitor, Grimco, that I had ordered other things from before and explained the situation. I told them on Tuesday that I needed it the next day on Wednesday and they overnighted the film to me at their expense. So I will definitely be giving Grimco my business instead of Swing Design. Sorry you lost out on this customer and possible many others after reading this review because you were afraid of losing $39, hope it was worth it Swing Design.

Watch out for "Donna" I asked for an order status update and was informed my item was in the warehouse being inspected and would ship soon. I emailed again and then I was told that the item did not arrive and was further delayed. When I asked about the email from last week. The reply was "We received a different model and are shipping those out." A little frustrating especially since a customer just received and reviewed the exact same item...Completely ignored my 2nd email and just replied to the first one. Hopefully getting an alternate item won't be as painful.