Print InnovationsReviews of swingdesign.com

They stole 250 from me, I bought a silhouette portrait 4 bundle from Walmart through swing design. I never got my package. They refuse to give me picture evidence my package was delivered they claimed to make several claims but they only did one as confirmed by UPS, their advice after lieing? Report it to the police. I hate this company and wouldn't recommend any one buying from them if you don't get it you're SOL. I've been dealing with this since November it's not almost January.

To say I am disappointed in Swing Design’s customer service is an understatement. I ordered a BN20 set while the sale was going on. The entire order was to be shipped out in multiple pieces. Unfortunately, the graphtec cutter was shipped while I was out out of town for Thanksgiving and nobody was available to sign for the package, so the cutter was sent back. Customer service decided it would be best to completely cancel my order and refund my order. I probably would not b e as upset about this if the price was the same, however, the price has increased $1500. When I emailed customer support disputing the cancellation, I got a tone deaf response. I then called customer support and it was like talking to a brick wall. I even said I have no issue paying for the items to be re-shipped. According to Swing Design, Roland is no longer offering that sale, and Swing Design has to eat the cost of the units they ‘oversold’. Not sure how that is my fault or my problem. I do, however, have a problem with abysmal customer support who takes the liberty of cancelling my order without discussing with me. The order will now cost me more money. There was ZERO offer of any kind from Swing Design. I am glad I have a graphtec catcher basket and absolutely nothing else to print and cut with. Fortunately, Swing Design said I am free to place another order with them. It was very evident from the calls and emails from them that they do not care about their customers, so I will certainly never give them my business. If you’re looking for a printer I would highly consider going elsewhere because the customer support is pretty atrocious.

Update 12-24-2024 Well , DTF Station/AA Print supply finally decided to send me a replacement printer, however I had to pay for it to be sent back on my dime, Plus I had to return the Printhead I recieved back , since I was getting a new replacement printer. It took me over 3 weeks to get it and I had to hunt down where it was and call to see when it was due to be delivered. No one contacted me. So I finally recieved a replacement printer on friday 12-20-2024. I literally just took it out the box this morning 12-24-2024, this new printer I recieved will not shut off at all, the front button will not shut off unit the way it is supose too, The only way to shut it off is by way of the power button on the back of machine.So I have not install anything like the Ink or new paper roll I paid for I just had to send another email to DTF station/ AAprintsupply yes today , hoping after the Holidays I will get help. or Finally get my money back. I am truely trying to work with them to get this situation taken care of , Now I am doubting weather I should continue to do so. Update : 11/20/2024 My printer has yet to be fixed. I have requested help from Swing design XCover , DTF Station (AAprint supplies) also been on Dicord. All I am getting is ignored. no one has contacted me at all. I paid for the the maxium extended warranty and they are not honoring it. I was told my Jeffery j. from (Swing design) that the extended warranty I paid for doesn't typically cover full replacements, only the components. Well if all the dang components inside the printer is what makes the Printer work and all of them need to be replaced , isn’t that the same thing as a printer replacement! I purchased 2 printers on July 29, 2023. One was mine and one was a B.D. gift to my sister. I have been trying to get my Prestige A4 DTF printer replaced since September 28th 2024 - it is now November 20th 2024/ this printer is faulty. I have done proper maintance daily / weekly and monthly. I would highly suggest if anyone is looking to buy the Prestge A4 DTF printer - DON"T WASTE YOUR $$$$. because when and I mean when at some point you need help fixing it , you will not get what you paid for , if you still have the extended warranty. I have reached out again today November 20, 2024 to both Swing design by email , discord DTF Station on line and AAprint supply ( known also as DTF Station) by email, I have yet to hear from anyone. My patience is now running Thin and my husband and I are thinking of doing the one thing we were trying our best to avoid doing. ---------------------------------------------------------- I bought 2 Prestige A4 DTF machines , from Swing Design” one was a gift for my sister and the other one was for me July29,2023 bought the extended warranty for both. My sister had issues with her machine straight out of the box and she had to jump through hoops it get it fix, she winded up having to return the machine and they sent her a whole new one. However the new machine was doing the same things the first one was doing. She again called - she never got the satisfaction of a having new working DTF printer. Jump to me in September 2024 My machine just stopped printing . The ink Lines and dampers were changed a month prior and worked fine then in September the waste tank pump wouldn’t pump, and the line broke and spewed ink ever where in machine -twice . Now my printer just clicks won’t turn on from the front. I was told by AASupply that I needed a new new replacements parts. that cost about $500.00 or more , So I contacted swing design Clyde warrenty and now I’m having to fight to get a year old DTF printer fix ! I gave them everything I had on the issues I sent pictures/ a video / make / and serial numbers and now they are asking me to send them a Quote from a authorized dealer to show how much it will cost. When I gave them everything I was told to give them. This is down right ridiculous to have to go through all this trouble just to get a DTF printer fixed that is under warranty !

scam company. I bought a 2k dollar machine that doesn't work. no service no returns no exchange. complete scam company stay away!!!

Don't purchase!!! I heard that the Sawgrass 1000 was a good sublimation printer; so, I purchased one from Swing Design, for over $1,600. It arrived promptly. However, upon setting it up; I was unable to register to the print mate software. I kept receiving an error. I spent 2 days and countless hours troubleshooting. On day 2, I called tech support for Swing Desin. I was informed that I had to contact Sawgrass and couldn't return this useless pos! In addition, the ink runs out during setup; to force you to purchase their $300-$400 + cartridges. ***Buyer beware***

I have used Swing Design in the past, and I did not have any problems, so when growing my business, I thought it was a great idea to stay with a company that I and many of my friends have used. I bought the Uninet 100 and was so excited to be part of the DTF world, but it has been nothing but a nightmare since I did. First things first, you have to do a 30-minute Q&A before you can even use the printer, and the hours are during normal people's work hours. If you do not do this step, it voids the warranty!! When trying to make an appointment, it may take a few weeks just to get one! Who wants a printer they purchased to make money just to sit there and collect dust? Well, I finally did get an appointment, which went from 30 minutes to 2 hours, and I still did not have a working printer! We did ask multiple times if the machine could be replaced and were told by the rep, Matt, during the Q&A that he could not replace the machine! He came to the point of Matt, the rep, trying to reach out to another rep to figure out what was going wrong with the machine, which still did not help! So finally, I was told I had to do a deep cleaning of the machine and sent videos on how to clean it. Ok, why does a new printer need to be deep cleaned right from the start? And why was I told that the machine shouldn't take that long to start up, but yet you couldn't get a replacement or refund? So needless to say, I had to take another day of work to do another Q&A two days later for more problems to be encountered, and I was still told I could not have a new machine but they would be sending out a new printer head! So here we are, a month and a week later, and guess what? I still do not have a working printer, and Uninet has not even reached out to me to help fix this problem. And granted, when purchasing the package deal, you do not want to spend all of it doing test runs over and over, knowing that there is something wrong with the machine in the first place! Why should I be punished because I trusted a legit company to purchase from and received a broken machine, wasting all my products without being offered replacement supplies as well? As a business, this is wrong on so many levels because, when purchasing a new machine, that is exactly what it should be, and we as customers should not be the ones having to do all the footwork to get the problem resolved! Ashley from Swing Design was very helpful. I was promised a new machine almost two weeks ago and still have not received anything from Uninet. So if I could give them zero stars, I would! Please do your research on this company and machine before you purchase anything at all!

I got a printer about 4 months ago and it stopped working and the technician is telling me I might need a new printhead, is not even a year old, it is unfair to spend extra money on something that should be working properly. 9/5/23 Updating 9/29/23 I received a bad printer, and they now just want me to buy parts, the technician just keeps going around in circles asking me to do the same thing over and over again. What's worse is they won't upload the bad reviews only the 5-star ones. I wrote a review and was nice and gave them a 3 star because maybe I thought things would get fixed, later I updated to a one star, but my review was never uploaded. All you see are good reviews making you think is a good company, but they are not being honest by doing this.

Swing Design has sold me counterfeit sg1000 cartridges under sawgrass name. Do not purchase from them. The QR code says they’re not real. And when you plug them in it says they’re not real and it will void your warranty.