It’s been over a month and no delivery. Tracking has not been updated since the day it supposedly shipped. I asked for a refund and they are trying to give me e-gift card for half the amount I spent! Why would I ever use an e-gift card when I know I won’t get my order? And why not refund my full price as tracking shows I did not get order to begin with. I wish I had read reviews before ordering as this company is obviously a scam .
Response from Swimsuits For AllSep 10, 2018
Hi Natasha! We truly apologize for the less than desirable experience you have had. Upon looking into your order, we see that your order was returned to our warehouse on 9/6. Since you have an open dispute with PayPal, we are unable to process a refund to your account. Once that dispute is closed, we will be able to take immediate action.
RB
Reenie-bop
Customer support is a JOKE
I placed an order for an item. Less than 24 hrs later, that item was significantly cheaper. I emailed them to see if they would refund the difference. They emailed me back that the item I ordered was not the item I ordered. That I actually ordered two items that were significantly more expensive. What "customer support" was telling me was completely contrary to my order history on their website, the confirmation email, the charge to my credit card, and what I actually received. I couldn't even address the cost discrepancy because they could not get past the fact that I ordered what I said I did. Were they lying about my order on purpose so they didn't have to address the refund? A screenshot shows my order plain as day. Seriously, this is one of the worst companies I have dealt with ever, and I am a frequent online shopper. My warning to you: Buy your swimwear somewhere else!
Response from Swimsuits For AllSep 10, 2018
Hi Coreen! We see that the item you purchased was in clearance. Since clearance items are heavily discounted, we do not allow price adjustments or coupons to be combined with clearance. We apologize for any inconvenience.
MI
Michelle
This company is a scam
This company is a scam. You better hope whatever you purchase fits and you like it because you will absolutely lose money if you try to return anything, and forget them ever crediting your account. Even if you follow their return policy, use your own money for shipping they still will issue you an ecard, so you are continuously in this loop. It's too bad their return process completely sucks because the merchandise when you receive the correct items and they fit are good quality. Oh and if you do try to contact them through customer support once they respond to their message, if you try to reply it goes nowhere, it is a blocked email, so you can't send proof of their errors. I will never ever use them again.
Response from Swimsuits For AllSep 10, 2018
Hi Michelle! We apologize for any inconvenience. Upon looking into your order, we can see that only $1.01 from your PayPal was used on the purchase of 180810-UNNAR - this amount is showing as credited back to your PayPal account. The remaining balance of your order was purchased with an E-Gift Card. When you returned the items from this order, we refunded the original method of payment. You can definitely forward any correspondences with our team over to our social customer support inbox: [email protected]!
AT
Alison T.
DO NOT ORDER FROM THIS COMPANY - BEWARE
I wish I had read reviews before thinking a company would actually be capable of shipping product in a timely manner. My whole experience has been a TOTAL nightmare!!! I am still dealing with it, I placed an order in time for vacation, paid for express shipping, NEVER got an email that my order shipped, EVEN TO THIS DAY, I called to follow up Monday and was told oh, its on the way, the tracking number isn't showing because of the express shipping! Tuesday I was supposed to have the order, I called because it wasn't here, and that's when the lies and backtracking started, I tracked it via the website and it said Thursday. I left for vacation Wednesday. Customer Service Supervisor advised me she didn't know what the delay was with FedEx and I could call them, and she would reimburse my 31.99 back...Hmm, NO! This isn't my issue, she calls and the FedEx rep tells the WHOLE TRUTH! The label was just created THAT DAY, AND FED EX GROUND NOT NEXT DAY! Customer service rep tried to over talk her to make is sound like she was wrong but it didn't work, she said no I can't help because we don't even have the package in our possession. Long story short, they ended up sending 2 orders, double billing, now they won't reimburse me! They called me a liar on the 2 orders because they as a company didn't enter the 2nd order in they system or the tracking number or invoice number. They sent another package of product and were clueless because of this, great record keeping and customer service.This company is a joke and shouldn't be in business, read they're terms and uses, arbitration covers a large section for a reason. Reporting to BB for their unlawful business practices. BUYER BEWARE, PRODUCT NOT WORTH IT!!!
Response from Swimsuits For AllSep 10, 2018
Hi Alison!
We truly apologize for the inconveniences you've faced with your order and any frustration that may have been caused. First & foremost, we want to assure you that you were only charged once for the order you placed (180817-IHIGM). The second shipment you received was a special shipment through our warehouse that was not charged to your credit card. All items including the backordered item were included in this second package and was shipped overnight to ensure you would receive it by 10 AM the next morning.
If you are seeing two charges on your credit card statement, this is because we only charge orders when they ship out of our warehouse - 4 items & 1 set (of 2 items) shipped on 8/20 resulting in a charge of $203.67 and the last (1) item shipped on 8/21 which resulted in a charge of $35.10. We refunded the $31.99 on this original order for your shipping cost and the delay in shipping.
If you would like to return both orders sent to you, please let us know. Again, we truly apologize for any inconvenience.
AE
aed
Kept my refund $$$
Tried 3 swimsuits from them, returned due to fit with intent to purchase one in another size. After
My package “didn’t arrive” at the facility, then was magically found, they couldn’t explain why they would only refund 2 of the 3 suits. So, they kept my money AND the suit. After being bounced around from service rep to service rep with no actual response (clearly a scripted response), I gave up. Cute suits but I don’t want to throw away another $60 bucks. Order/return at your own risk.
Response from Swimsuits For AllSep 10, 2018
Hi Abby! We are seeing that your last interaction with our company was in 2016 when your items were returned. All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intact. No refund will be issued for products that do not meet these criteria. We apologize for any inconvenience.
BA
Barbara
All is well until you make a return
All is well until you make a return, then they try to force a gift card on you. They tell you that you can return, and they will deduct the shipping cost from your order and credit you the rest...but they won't. They force e gift on you. AVOID them...there are many reputable companies out there.
Response from Swimsuits For AllAug 15, 2018
Hi Barbara! We do offer to deduct the $7.50 return label fee for a refund to your original method of payment. Can you please share your order number so we can further look into this?
TP
Traci P.
DO NOT BUY FROM THIS COMPANY!!!!!
DO NOT BUY FROM THIS COMPANY!!!!!! I’ve been trying to get my money back or an item for two years now! They will only give you a credit even if you pay to ship your item back to the company as they say to do. After I shipped back my item, I never received the email with my credit number so that I could order something else. When I called to ask them about it they admitted that he had never sent me an email with the information for my credit. It seemed almost crooked to me (I believe they hope you’ll not remember and then they’ll get to keep your money without giving you anything in return). Next, I ordered another swimsuit and it came in the wrong size. So I sent that back and of course received credit again. Then I ordered another swimsuit to get them out of my life and it was never mailed to me. When I called them to find out where my swimming suit was, they admitted that they had never shipped it to me. Then they told me they would give me credit again, I couldn’t believe it! I told them all I wanted was my money back so that I could be done with them. They were extremely rude and refused so after that I got very frustrated and angry and asked to speak to a Manager and she refused. Finally they did send me to somebody who agreed to give me all my money back. I am relieved that this nightmare is over!
Response from Swimsuits For AllAug 16, 2018
Hi Traci! We apologize for the experience you've had with us but are glad this issue was resolved.
TM
Tracey M.
Joke of a company.
I placed an order on their website on Aug 1. I used a code in an email to get free shipping. I received a confirmation email saying that they charged me $8.99 for shipping! I immediately called and the rep told me they would remove the shipping charge.
Today is Aug 8, no shorts have arrived, no email with any info on the shorts either. I called and was told by a rep that they are BACK ORDERED! They were available when I bought them! She said they wouldn't come in until Aug 15th and then after that would not ship for 7 to 10 business DAYS!! I leave for vacation on Aug 25th and will likely not receive them before I leave. I was also told I would still be charged $8.99 for shipping, but they would refund it later. Later?? Why charge it at all if it's free shipping?
Giant liars! I thought ordering a month before vacation would leave plenty of time....apparently not the case with the crooks at Swim Suits For All....or Swim Suits for None is what it should be called. Grrrr.
****In response to their comment. The code I entered was for free shipping, otherwise your website would not have deducted the shipping on my original order. AND I was still charged the shipping and it has not been refunded. In addition, I received 2 more postcards in the mail informing me that the shorts I ordered would not be available until September! Then they arrived the next week. Wow, talk about disorganization!
I would never order from them again.
Response from Swimsuits For AllAug 23, 2018
Hi Tracey!
Thank you for the feedback and we truly apologize for the experience you've had while shopping with us. Upon reviewing your order, we see that the code 18JUL6 used on your order did not offer free shipping but only 35% off sitewide. After the order shipped, our customer service team processed an adjustment of $8.99 for free shipping.
We do see that the item was available when ordered but went into a backordered status when it was processing through our warehouse - for this, we apologize. The order should be delivered to you by August 18th.
We sincerely apologize for the delay and inconveniences you've faced! We hope you have a wonderful vacation!
S4A
Update: Hi Tracey! We just sent you an email with more detailed information. We apologize for any inconveniences.