Swimsuits For AllReviews of swimsuitsforall.com

I purchased several swimsuits at the end of July (25th) from Swimsuits For All. The selection was wonderful. Like other reviewers had mentioned, I too bought several swimsuits so I could try them on and keep what I like while returning the others. The initial shipment was fairly fast, which was great. I kept several pieces and knew I would return the rest. According to their policy, items must be received back within 60 days of original ship date. Admittedly, I shipped the items back using the provided pre-paid label with 5 days for transit (Sept 20). Should have sent it sooner. For some reason, according to the tracking services, it took 20 days to be delivered (Oct 10). Today, another 10 days later, I received the returned items back saying they were old, damaged, or worn. The items certainly were not worn or damaged. That left old. I called customer service and was told the return didn't make it there in time. They were able to track it and see that it was sent 5 days prior to the due date and that we used the label they supplied. The lady I spoke with even mentioned the return didn't get there until an additional 6 days (10/16) later which agrees with what others have said about the return doesn't count as arrived until they process it rather than it being delivered. The lady also said the packing materials indicate to leave 7-10 days for returns. No where on the packing materials or the Swimsuit For All website does it mention any timeframe. Further, even if I had done that, it still wouldn't have made it there in time. I asked to speak to a supervisor and was transferred to a man. He said mostly similar things as the lady. He asked if we used the post office or FedEx. I said I used their label which had me drop it off at the post office. He said, we never ship with the post office because it takes too long. Why then do they use the post office for returns? I asked what timeframe he recommended to allow for returns. He said 3-4 weeks. If that is true, that clearly needs to be mentioned somewhere. Allowing the time to process the return, that means I should have sent it 4-5 weeks prior to the due date. Thus, the 60 day return policy is really a 30 day return policy. What a crock! So, now I have over $200 in swimsuits that I do not want that they refuse to take back. Like I said at the outset, the selection was great, original delivery fine, but the return process is worthless.

I called to return a item I returned it I purchased another in it's place the guy told me my money would be refunded but it never was I ended up buying 3 peices of a swimsuit I don't recommend this company there very shady on how they operate.

We have purchased three chlorine-resistant one-piece women's suits from the company. Each of the three became thread-bare within 4 months of weekly (1 or 2) pool sessions. After swimming the suits were rinsed out in the shower and spun dry. When we informed the company they told us that indeed their suits are resistant and tested to be so. They will stand by their claim, but, if the suit is worn at all they will not accept returns. How can one find out if the suit is truly resistant if its not worn. They were not very accommodating and essentially stated that the problem was ours, not theirs. We will never buy from them again.

A huge hassle trying to get anyone on the phone for a return. Then time spent sending items back within the time frame of 60 days. Items received at their facilities within the 60 day return policy. They mail back the items because say they are too old. Even though the items were clearly tracked and received at their facilities within the amount of time needed. However they say it's when they process the refund. Not the customers fault that they do not process items quickly. If an item is returned in the same condition and received at facilities in the time frame requested then a refund should be honored. Terrible customer service!!! I should have reviewed the ratings before purchasing.

wow I wish i would have read reviews because this has been a terrible experience. terrible customer service. and TERRIBLE quality merchandise. Do not order from this scam of a site!

To: Jessica at Swimsuits for all: Having spent so much time fighting to get a decent answer from your company and resorting to posting bad reviews about your service. Having to take time out of my personal day to go to the bank to sort out a credit card purchase that you did not honor. I am surprised that you are following up to see if I have had my money returned. Yes, my bank returned my money, however, my bank informed me that the money had been transferred to you and was indeed reflecting on my statement that it had been paid into your account. I would like to state, for the final time, my experience with your company has been nothing short of appalling. I had to follow up, threaten and expose your bad service before I actually received a decent reply from you. My personal opinion is that the public should not purchase from you. I honestly do not want to hear back from you - I would like to leave this bad experience behind me. On a positive note, I have learnt a valuable lesson: only shop from companies that are reputable. Oh, I might add that I received a survey email from your company asking me if I was HAPPY WITH MY PURCHASE! I haven't laughed this hard in a long time. Wow! ------------------------------------------------------------------------------------------------- This is my THIRD review of this company (if they are in fact, a legitimate company) I am still receiving the run around regarding refunding my money or supplying the goods! I'm constantly being told that "authorizations on my account have been removed". What exactly, does this mean? I still have money removed from my account and no goods in my possession. I have challenged this company to give me a straight answer but NOTHING. Am I not typing in English? Is there a problem with my communication? Perhaps if I keep trying, SOMEONE will finally give me an answer. So - once again - EITHER SEND ME THE MERCHANDISE I HAVE PAID FOR OR REFUND ME MY MONEY!!!!!!!!!! STOP asking me to communicate offline - you are not responding to my query. I NEVER cancelled my order, you did. One would think that you would be HONEST and refund money when YOU cancel an order! This is absolute ROBBERY! You conduct your business like a bunch of fraudsters! AGAIN - simple: I purchased two items from you, you deducted money from my credit card. You canceled my order. Return my money or reinstate the order and send me the merchandise!!!! It's not rocket science!!! ------------------------------------------------------------------------------------ "My review below and the answer I have received from this company refers: This is obviously a company that STEALS your money. I ordered, THEY canceled, kept my money and are now giving me the run around in returning my money. I have noticed that NOT returning money is something they have done with a number of people! All I am asking is that my money is returned but they are refusing to do so. I DID NOT cancel my order. IF they do not want to return my money then simply send me the merchandise I placed an order for!! It is simple, straight forward - customer buys, swimsuits for all SHOULD supply but they are not! I am now reverting to warning all that read this : DO NOT ORDER FROM THIS COMPANY!!!!! Read my review below and all the reviews from customers demanding money back. They are THIEVES!!!!!! We have laid fraud charges with our bank. I am not going to leave this until I have my money returned or until I receive the merchandise. My order is visible on my profile but there is no activity - ie: no notice of refund or no notice of the merchandise being delivered. So........SWIMSUITS FOR ALL - I CHALLENGE you to supply an answer that clearly state what your intention is.....deliver or refund!!!! ------------------------------------------------------------------------------------- This is my review from 17 Sept 2018: I've ordered from this company, received confirmation that MY money has been deducted from my credit card. Received email confirmation that they have received payment and a couple of days later, received email confirmation that my order has been canceled! I have tried to contact them to ask what is going on but get told that I need to phone them. I am ordering from outside the USA, my time difference is not the same and I have to phone customer care? This does not make sense. The order has been canceled for whatever the reason is, just return my frigging money!!!!!!! I am laying charges of fraud against this company. This is my experience with Swimsuits for All. I would like to add that despite my now THIRD email to find out what is happening, I am now being redirected to an inbox that does not receive emails! Swimsuits For All Reply from Swimsuits For All Published 5 days ago Hi Shona! Thank you for your review and I apologize for the confusion. After your order was placed, it was put into a hold status pending further verification. Since the verification wasn't completed within the allotted 48 hours, the order was systematically canceled. I have verified that the pending authorization is removed from your account. Please let me know if you have any further inquiries. Swimsuits For All Reply from Swimsuits For All Published 19 hours ago Hi Shona! Thank you for the review. Please email a copy of the deducted funds to Jessica at (email address deleted). We are showing that all authorizations on your account have been removed.

Last November, I returned item as the suit sizes were way off. I opted to use their return label and get a credit on my account. Fast forward months ahead; The other suit I bought from them was now falling apart, so I was going to use my credit with swimsuitsforall. I found a suit and went to buy it, but there was no credit from my return on my account. I emailed them asking where my return money was and they responded. "I apologize in reviewing your orders we no longer have available information for the E-gift card issued 12/21/2017. However we are able to verify the gift card was processed and sent to the email address ____. We will only hold E-gift card information up to 90 in our systems. If you have any further questions please contact us.Please accept our apologies for the inconvenience." I emailed them once again and got the same exact, computer generated response. I returned the item in November, if they did send me an email a month later, I never saw it. The site states, 'You will receive a non-expiring gift card in the amount of your returned item.' It doesn't state it will be in an email and you have to use it within 90 days. My answer to their reply. Why is your answer different than the one 2 different computer generated answers? Why did it take you so long to process my return? I returned it a few days after I received it in November. I don't have any evidence that you sent me any email with a gift card. If you can clearly see my order, return and the fact that I was to have a credit; Why don't I have a credit on my account? Swimsuitsforall uses deceit to keep your money. Just look how many people they have done this to. Their website should be shut down.

Ordered suit 07/04/18, received suit 07/13/18. Received suit in between vacations. It was too big. Returned it following second vacation at the end of August - in plenty of time to meet the 60 day return requirement. Received the suit back because according to customer service, "It was not processed by our returns department before the 60 days." I returned the product in plenty of time for them to receive it. I also attempted to find another suit I liked in my size for an exchange, but they had none in my size that was to my liking. Anotherwords, it sat in the returns department, according to the first representative I spoke with, for 'up to two weeks' before it was processed. Was also told this was a 'new' policy by the representative. Now I am left with a swimsuit I can not wear. DO NOT RECOMMEND PURCHASING FROM THEM EVER! ONE STAR IS TOO MANY FOR THEM.