Super disappointing—bought a 16 based on my measurements but this top runs small. I’m a 38/40 c/d depending on the cut but this tankini is very fitted. So disappointing, it will be going back. I am trying the exchange policy but feeling frustrated for first time customer. Their help with exchange on the phone was nice.
KC
Kimmothy C.
Wish I could give 0 stars.
Wish I could give 0 stars.
I got my first order, it didn't fit at all and the support in the bust was seriously lacking so I sent back to get a refund and was given a gift card instead. (It should be noted that the way they handle returns and exchanges is confusing and I can't imagine that's an accident.) I should have raised a fuss, but instead I decided I would try again. Big mistake.
On my second order, the sizing was even worse. I contacted Swimsuits For All to tell them the situation and see what could be done to get me something that wasn't multiple sizes too big. I make clothing, so I know how to measure, but the measurements don't line up. The response I got was that it was too late to get my money back because I had used the gift card (surprise, surprise). So I sent another message saying that the last person had only told me I couldn't get my money back, but didn't address issues I raised about sizing or shipping times (since I was trying to get something before I went on vacation). Their response? Sorry, since you used the gift cards, you can't get your money back. No assistance on how to get something that fits or whether or not they could get me something else in time for my trip.
So then I called and the person tried to give me a hard time about my measurements because I always use a 2 in window for sizing to give me an idea of where I fit. This is not unreasonable and reflects the constant shifts of bodies based on bloating, meal size, etcetera. Then they went to talk to a specialist and the advice from the specialist was that I guess I just need to figure it out. No mention or offer of any sort of discount, express shipping, assistance with sizes. Just, "well, if is was six inches too big, then take of a size for every two inches and that might work." They told me that different suits fit different ways and so those size charts don't necessarily reflect what you'll get or need.
The incompetence is next level and now I'm stuck with a stupid gift card. Lucky me, I get to try on swimsuits through the mail while they sit around on their thumbs making sub par swim suits. What a crock. Please don't buy from them.
BT
Brandy T.
If I could give 0 stars I would
If I could give 0 stars I would.
So last year I got a swimsuit from Swimsuits for all. I thought free returns that’s cool. God knows you have to try on a thousand before u find one that fits. I ordered two different ones,kept one and returned the other one. Now you can choose between paying like $10 for a restocking fee and having the rest of your money refunded or you can choose store credit and keep the full amount. So I did the store credit. It showed up in my acct for the full refund amount. I didn’t get another suit as they didn’t have anymore in my size that I liked. So they say they say the store credit never expires. Cool. Go to use it this weekend to get another one and the credit is gone from my acct. I contacted them and they said that I need the original email that has the e gift card number on it to use my credit bc they only keep the refund on your acct for 90 days then they delete it and u have to use the e-gift card to redeem. I told them I assumed u were like every other company that just applies credit to your acct and u use it whenever. NOT WITH THESE PEOPLE!! They have the amount I was issued but refuse to give it to me bc I don’t have the e-gift card number from the original email!! That I deleted a year ago!! So I told them as u can see I have never purchased anything else so obviously I never used the gift card balance, so there has to be a way to issue me a new one. AGAIN THEY REFUSE TO DO ANYTHING ABOUT IT.!! For a company that makes money Hand over Fist they have the WORST CUSTOMER SERVICE IN THE WORLD!! I am now out my hard earned money bc I didn’t save an email from a year ago. NEVER BUY ANYTHING FROM THEM.
EL
Elsa
Misleading Shipping
It’s taking a week after I purchased my items to receive and I paid for 3 business day delivery. I leave for vacation on Monday evening and I won’t be able to take these items with me. What’s even more ridiculous is that I paid an extra $11.99 for 3 business day shipping after spending a large amount only to have wait an entire WEEK? This shipping is misleading and I will be leaving other reviews online for this business. Not acceptable to mislead your consumers. I will never buy from here again.
SW
Steven W.
I have been a loyal customer for many…
I have been a loyal customer for many years. Have exchanged items with no problem!! But when I ask for refund Swimsuits For All charged me 50% from my refund!! I will NEVER order from them again !!
JZ
JZ
DO NOT EVER EVER EVER BUY from this…
DO NOT EVER EVER EVER BUY from this company.
They have the worst customer service. They refuse to correct their mistakes, they ship the wrong item and then refuse the correct their error that they themselves made. it takes an act of God to get them to correct it and when they do correct they correct it wrong and refuse to correct their error again. They stole my money from me and refuse to correct their mistake. Please save yourself the heartache of dealing with this company they are EVIL, they cannot be trusted and you'd be better off spending your money at a reputable website such as Uniquevintage.com DON'T BUY FROM THESE SHADY PEOPLE EVER!
AD
adrienne
WORST CUSTOMER SERVICE EVER!!!
WORST CUSTOMER SERVICE EVER!!!! I WILL NEVER PURCHASE FROM THEM AGAIN. BUYER BEWARE- RETURNS ARE 60 DAYS FROM THE DATE OF SHIPPING NOT FROM WHEN YOU ACTUALLY GET THE ITEM. I WAS TWO DAYS LATE FROM THE SHIP DATE AND THREE DAYS EARLY FROM THE DATE I ACTUALLY RECEIVED THE MERCHANDISE AND THEY REFUSED TO RETURN MY TWO ITEMS. YOU WOULD THINK THAT THEY WOULD WANT TO KEEP ME AS A CUSTOMER. I WILL BE SHOPPING AT VENUS SWIMWEAR FROM NOW ON. loads of bad reviews for swimsuits for all... wish I had looked..
CP
Carol P.
Purchased a chlorine resistant 2 piece…
Purchased a chlorine resistant 2 piece swimsuit. Used 6 times in 2 months. Color is completely faded. Called company to explain situation. Told I had 60 days from time of purchase to exchange. Did not receive swimsuit until 10 days after purchase.They used every excuse possible to disallow any type of customer satisfaction.
Told me that swimsuit is not chlorine impervious!!! Offered to sell me another swimsuit, same price, but would waive shipping. No thanks. DO NOT ORDER FROM THIS COMPANY!