Swimsuits For AllReviews of swimsuitsforall.com

Rude customer service. My order was automatically cancelled because employees didnt get to email in time. The rep I spoke with said it happens all the time, poor sould sounded absolutely thrilled about working for the company. Clearly they are bigger problems. Nice looking swimsuits but I will never order from them again.

I returned a tankini. The new size was sent to me however the cost of the “exchange” was $11 more than the original purchase. Additionally, I was charged return shipping for the exchange. Therefore the difference was more than $18. Buyers, realize that when you need a different size or if you choose to return an item it will be cost prohibitive for you to shop with this store

Rant: DO NOT buy from swimsuitsforall.com! Good lord. So, a friend and I placed an order from here on July 8th, 2019. We paid $30 extra for express shipping. On July 17th, I came home to a notice on my door from Canada Post saying I owed $70 in custom charges. Now, while I am well aware this is not the companies fault, this has never happened to me and I was disappointed. With the USD to CAD conversion at what it is, we had already spent over $200 and were not willing to spend another $70 for our bathing suits. So, I phoned the company to make sure I could send it back, asked if there was any charges associated with that and was told no, simply refuse the package and we will refund your money when we receive the package back within 1-2 weeks. Okay, great. So, I phoned my local post office and asked them to ship it back. They advised they would. I checked with them again in a week to make sure it was sent and they advised it was shipped back that day and sent across the border within a few days. Now, I have been in contact with this company for the past month, only to received terrible customer sevice. I have been extremely polite, as I have worked in customer service in the past and I understand that it is not the agents fault. I have been hung up on 4 times. I have been been called a liar, and told that "there's no way you sent it back when you said you did because we would have received it by now". I've been told it take 2 weeks, 3 weeks, 4 weeks and even 3 months for return shipping. The tracking number I was provided with (from the company) never worked. I was told that they have absolutely no way to track the package. I was told twice that my order number doesn't exist, even after spelling it out phonetically, and then hung up on. I've been put on hold for 10+ minutes at a time, without anyone coming back to check on me, only to be left thinking they're avoiding me. Then, finally, on August 20th, I was told that they were able to track the package, the last update is that it was in Chicago on August 8th. Chicago is a 3 hour drive from Indianapolis (which is where their company is located). I don’t understand why it would take 2+ weeks for it to get from Chicago to Indianapolis. I asked them to provide me the tracking number, but it didn’t work and she couldn’t give me an answer as to why they could apparently track it but I couldn’t. So I once again politely ended the conversation. That is also the day I wrote them a message on Facebook, explaining the lack of customer service I have received (on the phone until now, figured I’d try a different channel) and I just simply wanted my refund. They got back to me today after I sent an additional message, only to tell me that they are only giving me a partial refund because I have to pay for the shipping to and from their store. Seriously?! I didn’t even accept the package. I checked with them before hand to make sure there wouldn’t be any charges. Honestly, I wouldn’t even be complaining if I had have received good or even fair customer service along this way, but I didn’t. I received horrible customer service and definitely will not be ordered from here again. I’m honestly just exhausted from dealing with this, and don't feel that anyone should have to deal with this. I should have listened to the reviews. On another note, I had absolutely amazing service and found the perfect bathing suit from the girls at Pennington’s. Highly recommend! They were kind, and courteous, and extremely helpful and honest! Thanks girls.

If I could go lower than a 1, I would. I ordered a suit and bottom and paid extra shipping to have them before going out of town. I never received a confirmation email. I emailed the company and they explained i would receive one once my items shipped and if my items didnt arrive on time, they would refund my shipping. Well, one item came the day after it was due and the second item came two days later...of course after i was already out of town. The company still never sent an email confirming my purchase. I have sent numerous emails and am being told that after I ordered my items, they went on back order and that's not a service issue so they are refusing to refund my shipping money. I haven't even been able to try on these items to rate them as well. This is solely based on the company. I would NOT recommend buying and expecting their shipping to be true.

I used to order suits every summer. They have changed the way things are made and return policy. They won’t refund your money once they issue an Ecard. Still battling with them to return what was paid via PayPal. The rest of my money is being held by Ecard and I really don’t want to purchase anything ever again. I’ll be out over $60. Do not order from this company.

I purchased 2 suits from Swimsuits for All over the course of a year. The first one had the elastic wear out so badly in the straps it was impossible to keep them up. This was after about 3 months of light use and care exactly as recommended. I purchased a second suit and right at about the 3 month mark the fabric began disintegrating and the suit developed see through spots in various places. This also saw light use (I swim laps for about :30 two times/week on average). Both times I was told it was outside their 60 day return policy so they would do nothing. I didn’t expect a return, but a partial credit towards a new suit. I do not expect a $40-50 suit to be disposable and last less than 30 swims. Very disappointed.

Do not order from this company. They rip you off. I had two items to be returned as not true to size which meant that they charged me ship and return fees which amounted to almost $32.00. They also don’t want to credit your credit card they want to give you an e gift card which is for their items only. Warning...DONT ORDER FROM THEM!! I can understand why their rating is so low

This company is in the business of making money at the customers expense. My very first order was March 2018 and done via phone because I was having issues with the online order. They helped me check out and all was fine. I was told I could return any item for a full credit, or exchange for sizing. When I did the return, I called and had them walk me through the EXACT return process. Low and behold, I was never warned about using the included label, which is your agreement to submit to an in-store credit, which takes about 6 weeks to receive. Furthermore, they tell you that IF you return an item for credit, shipping is free, however there’s a catch there too. You must list the NEW order # for the exchange, so you have to pay now, and get a refund to use at a later date, or you get charged for shipping! So, if you want a refund, YOU have to PAY to return the item to them. Here’s the real kicker, if THEY don’t receive the item in their warehouse AND process it, before YOUR 60 day window is up, you will get NOTHING back. Let’s think about that for a second, you return an item back to them within the 60 days they allow, but it takes them a few days to a week before returns are processed, then you don’t get the credit or refund, and they keep the items. For this return I used their label, since I wasn’t told about their policy for in-store credit versus refund, and they forced me into the e-credit. I called them when they sent me an email stating I’d have an e-credit to use in-store about 6 weeks after I sent the item back. I couldn’t use the credit at that time as I had just purchased a full summers worth of cover-ups and suits. They told me not to worry, they never expire, and the credit is IN MY ACCOUNT. Here’s where it gets fun, credit is legally no longer allowed to be expired thanks to a law, but there’s a way for them to keep this money too. I was told, my credit was associated with my account, as in, part of the account. However, it’s actually a secondary email they send you with a code. Now, I fully admit, I should’ve read the email better, but I called to find out why I had an in-store credit and not a refund and asked them everything at that time. No one told me I needed another email. They then WIPE all their credit emails every 90 days, so when I called to have one reissued, since there was no credit in my account, I was told they can’t. I even spoke with a supervisor and they said no. They can check and see that no I never used any credits on my account, however I could be lying and have given it to someone else, so they won’t reissue it. Since they wipe the system every 90 days, they also can’t look up the credit to give me or to see if it was used. I have been on Facebook, review sites and on BBB and there are so many woman who have been robbed of their money by this company. they have an average of 76% who rate them at 1 star. Read the reviews, these are not spiteful woman, these are women who have tried working within the company to get SOMETHING for the money Swimsuits for All took from them. Also, I have suits from Target that are about 8-10 years old, and some from Old Navy that are even older. They are just now falling apart. Not one swimsuit bottom that I purchased from them made it through the summer. Including one I only wore a few times. The tops were about 50/50 in regards to lasting. They start falling apart immediately, regardless of wash care. Even my Ashley Graham ones started to fall apart as soon as I wore them in the water. So on top of everything else, there items are poorly made. I purchased 3 swimsuit bottoms from target this summer so I could have bottoms to wear all summer. Not one items looks like I’ve even worn it. We travel a lot in the summer and spend a lot of time in the pool and ocean, so I get a lot of wear out of a swimsuit. My target bottoms cost 1/3 of the Swimsuits For All crap that they manufacture, and it actually lasts. They have cute stuff for all sizes too. Do not get tricked into buying from this company. It’s a waste of your hard earned money and their customer service is designed to take your funds, and it keep it, and not for customer satisfaction or loyalty. They do not care about the customer at all.