Nicole E L.
I wish I had seen these reviews BEFORE …
An update on my previous review below: Customer service has shipped the correct item at no cost. I wish I had seen these reviews BEFORE I ordered two bathing suits via phone for my vacation. They arrived today, and one of the tops is incorrect. It does not match the bottoms they sent. I called customer service and spoke with a Jackie who was unapologetic. Her supervisor, Heba, offered to ship the item overnight and charge me for both the item and the overnight shipping. Mind you, this is THEIR mistake. I asked for her supervisor. After keeping me on hold for 20 minutes, I was told that all the supervisors were in a meeting. RIGHT. This is how you do business? The SKU number doesn't match what I ordered and neither does the item.
Response from Swimsuits For AllAug 17, 2017
Hi Nicole! Thank you for the update - unfortunately, the way your post is showing, we are unable to tell if this issue is resolved. Can you please email Jessica at [email protected] if this order requires any further action? Thank you in advance and we apologize for the inconvenience.