Laura M.
Ordered a swimsuit and did not receive…
Ordered a swimsuit and did not receive it. I called Customer service to inquire and was told they would mail an affidavit for claim of refund. Re-ordered the suit because I needed it for a trip. Completed the affidavit and returned, they never received it. The poor customer service led me to dispute with my credit card, won the dispute; end of story no. They circled back and wanted payment claiming I received the merchandise. I disputed with them directly, nope. Now they have sent me to collections. I have now engaged an attorney to resolve this matter. I am sorry if you have a high chargeback rate, but I did not order this and claim to not receive it for free merchandise. I don't need 2 of the same suits. I truly didn't receive this merchandise order. You cannot provide proof of delivery - you keep saying when I received it based on the information in the computer. I see most every delivery truck that is in the cul-de-sac, and alerted of every one of them by my dogs.



