SwiftqueueReviews of swiftqueue.com

Not suprised patients die, just trying to log in is a nightmare, only want a simple blood test not a set of neuclear pass codes

I am only giving it 1 star because the option for 0 doesn’t exist. Awful awful website, continually plagued by technical issues, now has decided to link with the NHS login which doesn’t work and locks you out of any ability to book, amend or view an appointment. And it’s got a complete monopoly on the blood test appointment booking system! Helpdesk never resolve issues, makes a stressful situation so much worse, how users with little technical/ digital literacy use it is a miracle. The NHS seriously need to review this provider, absolutely shocking.

Never had an issue with Swift? queue before, but now I have to access via the NHS App as my direct password doesn't work any more. Eventually when you get in you go to book an appointment by choosing a hospital and it whites it out so it can't be read I've tried it numerous times tonight to no avail, so I have given up. I'll try again tomorrow, it's so exhausting. I work on computers every day so I'd score myself a good 8 when it comes to being tech savy, but this system has me beat.

I have been using the NHS app for quite a while now. It is now a reasonably good system. I can login quite quickly. Recently, I was prompted to use swift Q and chose to access it via my NHS login. I was booking a blood test appointment at Hemel Hospital. Swift Q seems to fail at various levels. Firstly, when I tried to book the blood test via swift Q it would not provide an option for me to choose the department that was referring me for the blood test. As a consequence I had to ring to book the appointment and that takes quite a lot of time on hold. After that I received a text message confirmation of the appointment. When I logged in to Swift Q, I went to the appointments section and the appointment that I have made and had confirmed does not feature there. There is no customer support link on the Swift Q portal. This is why I find myself reporting these problems here. These are basic defects. I’m very concerned that our local health authority is wasting money on a supplier like this which is not meeting a sufficiently high standard. Dealing with services like this costs the Patient may be something like three or four times their time and I am dubious about the time efficiency delivered to the health service. I am surprised that the NHS App people tolerate access to swift Q via the NHS App because I think it is likely the NHS App reputation will suffer. Subsequent research on this service reveals that it is provided by an essentially Italian company called Dedalus which is now majority owned by a Private Equity operation called Ardian. SwiftQueue web pages claim there is a company called "Dedalus Healthcare UK Ltd" which I cannot find as a UK registered company. There is a company called "Dedalus Healthcare Ltd" which was dissolved 28Mar23. Same principal director as quoted in press release about Ardian acquisition. So, as far as I can tell from public info, SwiftQueue is not a UK company but it pretends to be. I have subsequently picked up some tips from a regular blood test service user who has a critical need for timely tests. The advice is not to use the SwiftQueue app. Use browser based log-in instead. I will try this. The other advice was to use PALS if you get stuck but I have not so far managed to access PALS for my area.

Efficient for some, but a nightmare for chronic pain sufferers. While I initially found the Swiftqueue app easy to use with good initial availability, the reality of using this system while living with severe chronic pain and mobility issues has been a nightmare. As an ambulatory wheelchair user with unpredictable flare-ups and sleep deprivation, being locked into a specific time slot simply doesn't work for me. I have had to cancel 3 or 4 times recently because I cannot predict how I will feel at a set time. The old 'walk-in and wait' system was much better for my needs; it allowed me to travel by taxi when I felt well enough to move. Now, I’ve been trying to get vital thyroid blood tests for months but keep missing out because the system is too restrictive. While this might be more efficient for the hospital, it isn't 'greener grass' for patients with complex health needs. There is conflicting information about whether walk-ins are still allowed, but the current rigid scheduling makes accessing healthcare feel impossible when you are already struggling. It is incredibly frustrating to feel like the system has become a barrier to getting the care I need.

Terrible. I am fairly competent with IT and attempted to use Swiftqueue to book an XRay appointment. I tried several times over a 6 day period and was unsuccessful every time. I had to renew my password twice after attempting to link it with my nhs log in. So very frustrating and when I did get past all this I had a message that the booking opportunity had expired. Not fit for purpose and probably costing the tax payers billions.

If the blood test wasn't important, I might have given it 2 stars. What nonsense. The doctor called me to book the test and pick up the form at the GP reception desk, so I did. I went for the blood test, and they told me it was the wrong place and the addresses are on the form. WHAT? The next available appointment is in two weeks! It doesn't matter that I need now before my appointment with specialist ,right now !no who would ask there? In two weeks, I won't need any more tests, and I'll probably forget anyway! Two weeks! People designing this app …..money grab that all what it is.wish you all health problems

Very few appointments appear to be available. You basically have to spend ages clicking refresh and hope that an appointment appears. Then you have to scramble like mad to try and book it before it disappears. The previous online system; Sangix, was much easier to use, but that is no longer available for the hospital I selected. And so was the the telephone system, also, no longer available.