SwiftqueueReviews of swiftqueue.com

Whatever Swiftqueue have done to their blood test booking system, it’s useless! I used to be able to book without a problem, but now the link to the NHS app makes it impossible. I have just given up after wasting an hour on this

Tried to cancel and re-book an appointment at the Northampton BTU - Bloody nightmare! What a Cr*p system! Just ended up going round in circles - Not in any way fit for purpose. Ended up having to call and speak to one of the helpful staff there.

A blood test at Petersfield surgery caused severe pain in my left arm. Phlebotomist (no name badge visible) & her assistant Anne lied about the availability of small/ butterfly needles! I know they have them because there is one super efficient kind friendly phlebotomist who always uses them. They eventually reluctantly found a butterfly needle after I’d said that Kirsty always uses them ( kind helpful phlebotomist) but the assistant phlebotomist Anne used too much force on my arm pressing the needle down (totally unnecessary) while blood was taken & afterwards. I had to ask her to remove her finger- she was hurting me. I wanted to complain on the Swiftqueue site but unable to do so. I live with chronic invisible nerve pain & treatment like this is totally unacceptable. I now have severe nerve pain & tingling & numbness up & down my left arm into my fingers. Disgusting treatment & should not be allowed. Listen to patients rather than treat us like shopping items going through a conveyor belt at a supermarket till!

Has worked in the past but hopeless today. Cannot find any of my local sites for blood tests tho I have used them via this system in the past; map of sites resolves to somewhere north of Mauritious! Then there is no access to a human to help. Why is there no help desk for immediate help- other than a form to be completed and presumably answered when it suits them. Why can't the NHS app (usually good for me) provide this service anyway?

If I could give it 0 stars I would. Utterly useless and waste of NHS funds. Tried to book an XRay at a local hospital. Unable to even find a hospital on the location field which uses a Address Predictive Search. Eg use London as a location, and it picks up roads with London, all over the country. Enter the correct spelling for a hospital and it won't find it. If I leave the location field blank and select XRay, it only finds hospitals in Berkshire! I think that this inability to function is enough for the NHS trusts to end the contract.

Swiftqueue could make things a lot better by shutting down and letting a competent organisation deal with booking appointments. It says on the website about better communication but no telephone number or email address is on the website or if it is it is very well hidden. You cannot even give feedback on the site. Maybe this is because they get so many poor reviews. Everything about it is so rubbish and it's the last thing people want to struggle with when they are experiencing health issues. Nice one swiftqueue.

Has to be one of worst platforms for booking appointmemts I have come across - issue is if you log in with your NHS app ...

If I could give this app zero, I would! You are sent a message on your phone giving you an appointment which every time, I cannot do. You are not given a choice to book one. When going onto the app to change the appointment, it doesn’t show your current appointment and makes it impossible to rearrange. Why is the NHS using such a useless way of booking blood Tests? This is a waste of money and time.