Sweetearing is a website that offers stylish and affordable suits. Whether you need a suit for everyday use, a wedding suit or a sequined prom suit, Sweetearing has it all.
Sweetearing (sweetearing.com) has 138 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
sweetearing.com
Website
sweetearing.com
Category
Clothing & Underwear
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Sweetearing was kind enough to promptly cancel my order when I asked and wished me well. Many businesses are reluctant to do that, and I appreciate the consideration.
Response from SweetearingFeb 23, 2026
Hello dear,
Thank you very much for your kind words. We completely understand that sometimes plans change, and we’re glad we could assist you promptly with your cancellation request. Your appreciation truly means a lot to us.
We always aim to handle every request with understanding and respect, and we’re grateful for your recognition. We hope to have the opportunity to serve you in the future whenever the time is right.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
RL
Rebekah L.
I really don't ever write reviews
I really don't ever write reviews, but for this company I will. I bought my husband a size M suit and it arrived on time and was packaged great. Upon trying on the suit, everything fit except the jacket...it was a bit tight on his biceps. I reached out to the company via email and received great, quick and efficient customer service. Within days an exchange was made. Very happy with the product and customer service.
Response from SweetearingFeb 6, 2026
Hello dear,
Thank you so much for taking the time to share your experience with us, especially since you mentioned you rarely write reviews. We’re truly happy to hear that the suit arrived on time, was well packaged, and that our customer service team could quickly assist with the jacket exchange.
Your satisfaction means a great deal to us, and we’re glad we could help ensure the fit was right for your husband. We truly appreciate your trust and kind words, and we hope to have the pleasure of serving you again in the future.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
JU
Justin
Good Fit, Good Quality, Good Service
Obviously to some extent "you get what you pay for" but I've had great experiences with SWEETEARING so far, good value for the price. Custom tailoring fits well, customer service is prompt and helpful, ships fast and arrives on time, etc. Yes, customer service will write with broken English, and the materials and construction of the clothes are what you'd expect for the price point. But I've never regretted purchasing from them and believe it to be good value for the cost.
Response from SweetearingFeb 6, 2026
Hello dear,
Thank you very much for your thoughtful and balanced review. We truly appreciate you sharing such detailed feedback and are glad to hear that the fit, quality, and service have met your expectations and offered good value for the price.
We’re especially pleased that our custom tailoring and customer support have been helpful to you. Your honest understanding and trust mean a great deal to us, and your comments encourage us to continue improving both our products and communication.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
AG
Acid G.
I am very disappointed…
I am very disappointed with SweetEarings’ customer service and return policy.
I ordered an item on December 1st, well in advance of Christmas, specifically because it was intended as a gift for my children. Despite ordering early, the item was not delivered until December 16th, leaving very little time to inspect or resolve any issues.
SweetEarings enforces a strict 10-day return window, which is unreasonable—especially during the holiday season when many customers are purchasing gifts that are not opened immediately. Like most people buying Christmas presents, I ordered early but did not open the item until the holiday. Which was one day before the 10 day return policy.
Customer service was unhelpful and showed no flexibility or understanding of the situation. There was no attempt to work toward a reasonable solution or take into account the context of a holiday purchase.
I would strongly caution anyone ordering gifts from this company. Their return policy is rigid and not customer-friendly, and their customer service does not prioritize fairness or common-sense solutions.
Response from SweetearingFeb 4, 2026
Hello dear,
We are truly sorry to hear about your disappointment and sincerely apologize for the frustration this experience has caused. We completely understand how upsetting it is when a holiday gift does not arrive with enough time to inspect, and we regret that this affected your Christmas plans.
We acknowledge that the holiday season creates unique circumstances for gift purchases, and your feedback regarding the return window has been noted seriously. While our return policy is in place to ensure fairness and consistency, we understand your concerns and are actively reviewing how we can improve flexibility and communication during peak holiday periods.
We truly regret that you felt our customer service did not meet your expectations. This is not the experience we want to provide, and your comments will be shared with our team to help us improve how we handle similar situations in the future. We would appreciate the opportunity to review your order details and see if there is any possible way we can further assist you.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
QJ
Quinton John B.
A well manufactured scam rather than a well manufactured product
They are selling low cost product but using high quality photography and misleading content and description's of poor quality products. Very slow delivery only to find its the quality of a dollar store or warehouse brand. Its a well manufactured scam rather than a well manufactured product. I bought a £56 hat that cost a further £7 to take a 2 week ship to arrive. AVOID AT ALL COSTS
Response from SweetearingJan 30, 2026
Hello dear,
We are very sorry to hear about your disappointment and sincerely apologize that the product and delivery did not meet your expectations. We understand how frustrating it can feel when an item does not align with what you anticipated, especially after waiting for it to arrive.
Your feedback regarding product quality, descriptions, and delivery time has been taken seriously. We are actively reviewing our product presentations, materials, and logistics process to ensure clearer expectations and better consistency between what is shown and what is delivered. Improving quality control and customer experience remains a priority for us.
We would appreciate the opportunity to review your specific order and see how we can address your concerns appropriately. Please contact our customer service team directly with your order details so we can assist you further.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
GT
Gary T.
Customer service has been very good…
Customer service has been very good keeping me updated! As soon as my package arrives I will check out the quality of items and hopefully give them an A+ rating! So far so good! Again customer service is very good ! Thanks Gary
Response from SweetearingJan 30, 2026
Hello dear,
Thank you very much for your kind words and positive feedback. We are glad to hear that our customer service has been helpful and that you’ve felt well informed throughout the process. Your encouragement means a lot to our team.
We hope your package arrives very soon and that the items meet your expectations. We truly appreciate your patience and trust, and we look forward to your final thoughts once everything is received.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
GA
Gary and Margaux R.
Scam organization
The only thing this organization does is, take your money. No one ever answers their customer service phone number, it does not work, all you will ever get is a busy signal. They never respond to your customer service related emails.
But, clearly all they do is make weak excuses and immediately rebut their lack of providing what you paid for.
The item we ordered indicated it was sitting in south California and would arrive with 5 days after ordering, which was done well before the holidays.
Well, after ordering and tracking the item all we could get was is was coming from ShenZhen China, not Southern California as indicated...
False advertisement!
I'll re-post if we ever receive anything, but don't hold your breath on that.
I will not re-post on Sweetearings rebuttal on the facts provided as I'm sure they will do the only thing of 3 that they do, take your money, never follow through on what they advertise and then try to deny and their scam organization they are running.
Response from SweetearingDec 31, 2025
Hello dear,
We are sincerely sorry to read your message and understand how frustrating this experience has been for you. Please accept our apologies for the delay, the confusion around shipping information, and the difficulty you encountered when trying to reach us. This is not the standard we aim to provide.
While your order was placed before the holidays, the peak holiday season unfortunately caused unexpected delays with carriers and logistics, including tracking updates and transit times. We understand that this does not change how disappointing the situation feels, and we truly regret the inconvenience it caused.
Your feedback has been taken seriously. We are reviewing our communication channels, shipping descriptions, and response times to ensure clearer information and better support going forward. We would very much like the opportunity to investigate your specific order and resolve this properly for you.
Please contact us directly with your order number through our official customer service email so our team can check the shipment status and arrange a suitable solution as soon as possible. We genuinely want to make this right.
Thank you for bringing this to our attention. Your feedback helps us improve, and we hope to have the chance to restore your trust.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
AN
Annemarie
Place order for a hat and still not…
Place order for a hat and still not arrived and I've missed a number off my email address tried everything to get in incontact with them but no luck.phone number dont work ,chat with us nothing ,email ,x7 nothing.
Still not received hat yet been 3 weeks
I
Response from SweetearingNov 24, 2025
Hello dear,
We are very sorry to hear about the frustration you’ve experienced and the difficulties in reaching us. We understand how upsetting it is to wait for your hat for weeks without clear communication, and we sincerely apologize for the inconvenience this has caused.
It appears that there may have been an issue with the email address on the order, which could have affected our ability to contact you.
To help us locate your order and resolve this as quickly as possible, please reach out to us with your order number and a correct email address. Once we receive these details, we will immediately check the shipment status and arrange a solution for you.
Thank you for bringing this to our attention. Your feedback is important, and we are committed to doing better.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
