Mike S.
Panama hat order, unfriendly & tricky refund process
Panama hat order. The hat looked plasticky and cheap, I did not feel it matched the description advertised. I requested a refund. Reluctance foremost. Then a series of emails to answer usually with photos (packaging, state of the item, etc). I had to request the address, find a courier, dispatch (photo of dispatch docs), check tracking and when it showed as received notify Sweetearing. I did get a refund after about 23 days but I had to sweat for it!
Response from SweetearingSep 16, 2026
Hello dear, We are sorry to hear that your experience with us was not what you expected. We sincerely apologize for the concerns you had with the Panama hat and for the frustration you experienced during the return and refund process. We truly appreciate you taking the time to share this feedback with us. We will take your comments seriously and work on improving the product quality, product descriptions, and return process to provide a better experience for our customers. Thank you again for sharing your experience with us. Your feedback helps us see where we need to do better. If you have any questions, please feel free to contact us. Have a nice day. Best wishes, Sweetaring Customer Service Team