Newlsan
Wrong sizes and horrendous CS
I was professionally measured and ordered a suit corresponding to those measurements. None of it fitted properly and the fabric looked nothing like the pictures, very poor quality, stitching everywhere coming to pieces. I had then promptly emailed to ask to return the suit. No response. Emailed again 3 days later. Nothing. I raised a dispute with my credit card, Sweetearing responded to them and myself almost 90 days after the dispute was started and the dispute got closed. Sweetearing emailed me THREE TIMES within the same few minutes stating they've not had a response and used that to close then dispute in their favor. Avoid this company like the plague!
Response from SweetearingDec 2, 2024
Hello Dear, We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. Your feedback is deeply concerning, and we want to take a moment to address the points you’ve raised. First and foremost, I’m sorry to hear that the suit did not fit properly or meet your expectations in terms of quality. We strive to deliver products that align with the measurements and descriptions provided, and we regret that this was not your experience. Regarding your emails, we truly regret any delay in our responses. We receive a high volume of inquiries, and while we aim to reply promptly, it’s clear that we fell short in your case. This is not reflective of the service we strive to provide. For the dispute resolution, we assure you that we never intended to ignore or bypass your concerns. Dispute processes involve multiple parties, and responses are subject to strict timelines. If there was any misunderstanding or miscommunication, we deeply regret that it contributed to the negative outcome. We would like to make this right. If you’re open to it, please share more details or photos of the issues with the suit, and we will work toward a resolution, whether that’s a partial refund, an exchange, or another solution that suits you. Your satisfaction is extremely important to us, and we appreciate your feedback as it helps us improve. We hope to have the opportunity to restore your trust in us. Thank you for your understanding. Best regards, Sweetaring Customer Service Team