Sweetearing is a website that offers stylish and affordable suits. Whether you need a suit for everyday use, a wedding suit or a sequined prom suit, Sweetearing has it all.
Sweetearing (sweetearing.com) has 138 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
sweetearing.com
Website
sweetearing.com
Category
Clothing & Underwear
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I'd give a better rating if I get my order it seen to be taking a long time so ask me again once I receive what I purchased
Response from SweetearingJan 14, 2025
Hello dear,
Thank you for your feedback, and we’re sorry to hear about the delay in your order. We understand how inconvenient this must be and truly appreciate your patience.
To assist you further, we kindly recommend reaching out to our customer service team directly through our website. They will be able to look into your order and help expedite the process for you.
We’re committed to ensuring you receive your purchase as soon as possible and hope it meets your expectations once it arrives.
Thank you for your understanding and support.
Warm regards,
Sweetaring Customer Service Team
JO
Jonathan
Never received item
Never received item. Said returned to sender
Response from SweetearingJan 11, 2025
Hello dear,
We sincerely apologize for the inconvenience you’ve experienced. If your item was marked as "returned to sender," we truly regret any frustration this may have caused.
Please don’t hesitate to reach out to our customer service team by email. We are committed to resolving this issue for you as quickly as possible and ensuring you receive the item you ordered.
Thank you for allowing us to make things right. We deeply appreciate your patience and understanding.
Warm regards
Sweetaring Customer Service Team
ED
Ed D.
First time, Last time
I ordered 2 cowboy hats on the 19th of December 2024. As of this date I have received nothing-12/30/2024. I have contacted them twice only to be told, oh don't worry they been shipped. They have a NY address which is only 2.5 hours from where I live. I could of walked them here by now. So today I received the hats. They were put in a box that was too small, so the hats are all bent. These people have no idea of customer service. I am returning the hats; and, will NEVER DO BUSINESS WITH THIS COMPANY AGAIN. It gets better, I wanto to return the two hats. But before they will email me an address to use, I have to send them a picture of the hats being squeezed into the too small box they put the hats in. Have you ever heard something so rediculous before?
Response from SweetearingDec 31, 2024
Hello dear,
Thank you for sharing your feedback. We're truly sorry to hear about your negative experience with the shipping and condition of the hats. We always strive to provide excellent service, and we apologize that we fell short in this instance.
To resolve this matter, please reach out to our customer service team directly at email. They will assist you with the return process and ensure that any concerns you have are addressed promptly.
We value your feedback and will certainly review our packaging procedures to prevent such issues in the future. Again, we sincerely apologize for any inconvenience caused.
Best regards,
Sweetaring Customer Service Team
DW
Dave W.
Deceptive Advertising
I received a hat that is definitely not what they are advertising. First off is the material the hat is made of. They claim it is made of fine fur felt. I own quality fur felt hats and this feels like thin cheap plastic covered in fabric. It reminds me very much of the costume hats you might have gotten as a kid for your cowboy costume for Halloween from the toy store. Second, the description of the hat says it has a distressed look, and by the pics on their website, it should have a worn look to it. However, this hat looks like a shiny new piece of plastic. Third the hat is almost black, not the dark brown shown in the pics. Not a deal breaker, but still deceptive. Finally, the hat is shipped in a bag, not a box. There is nothing to protect the hat during shipping. Thus it showed up all bent out of shape. Normal process would be to use steam to reshape the hat. But I would not trust the cheap material. I ended up having to file a fraud claim with my credit card. Their customer service was terrible, and they wanted me to pay return shipping back to China and also pay 20% restocking fee. This company has fraud written all over it.
Response from SweetearingDec 28, 2024
Hello dear,
Thank you for sharing your feedback. We sincerely apologize for any disappointment caused by the hat you received. We take these concerns very seriously and would love the opportunity to resolve this issue for you.
If you have not already, please reach out to our customer service team directly. We are committed to assisting you and ensuring that your concerns are addressed promptly.
We understand your frustration and would be happy to explore possible solutions to make this right. Our goal is to ensure every customer is delighted with their purchase.
We appreciate your understanding and look forward to hearing from you.
Best regards,
Sweetaring Customer Service Team
AP
A.P.
The suit is amazing!
The suit is amazing!
So glad that we ordered from Sweetering! I ordered the suit for my son. I was unsure about the way I measured, so, Alice emailed me and I sent her emails and pictures of his body, and she suggested the suit be made with an adjustable waist. Now it will always fit! We love the fit, color, and fabric. I highly recommend ordering from Sweetering, they were professional and easy to communicate with. We will definitely order our next suit or jacket from them! Thanks again to Alice for making everything stress-free!
Response from SweetearingDec 17, 2024
Hello Dear,
Thank you so much for your kind words and for sharing your experience with us! We’re thrilled to hear that the suit turned out amazing and that you’re pleased with the fit, color, and fabric. Alice truly appreciates your recognition—she always goes the extra mile to ensure our customers feel confident and stress-free throughout the process.
We’re delighted to have earned your trust and look forward to helping you with your next suit or jacket. If there’s anything more we can do, please don’t hesitate to reach out.
Thank you again for choosing Sweetering!
Best regards
Sweetaring Customer Service Team
JA
Jason
Expected the crown to be a little…
Expected the crown to be a little higher other than that the staff was professional and helped me track a lost package. The hat was as advertised more or less. Excellent job.
Response from SweetearingDec 10, 2024
Hello Dear,
Thank you for your thoughtful review and for sharing your experience with us! We're glad to hear that our team was able to assist you with tracking your package and that you found the hat to be as advertised.
We appreciate your feedback about the crown height, and we’ll use it to keep improving our designs. If there’s anything else we can do to make your experience even better, don’t hesitate to reach out.
Thank you for choosing us, and we look forward to serving you again!
Best regards
Sweetaring Customer Service Team
SA
Stuart A.
The worst customer service ever!!
The worst customer service ever!!
I don’t like leaving poor reviews for things I buy, but here goes.
Ordered my suit gave them the sizes required. Approx 2 weeks later my suit arrives, albeit folded up like a t-shirt in a plastic bag.
Colour is ok, material is nice but the sizing is terrible.
I’m 6’2 260lbs, ex rugby player. I ordered the correct sizes based on one of my current suits and what I’ve been sent is nothing near what I need.
The jacket sleeves are so narrow I can hardly get my arms through them. The waistcoat is ok but there’s about a 4” gap between being able to button it up. The worst thing is the pants. Correct waste size and a nice fit on the legs but long enough to fit a Giraffe they have an inside leg measurement of 40”. I could cut enough off and make a pair of shorts!!!
So to cut a long story short I’ve emailed them 6 times now to try and get an exchange but not 1 single reply has been received.
If someone will fix my problems I’ll remove the review or increase the score, if they don’t I’ll be disputing my payment.
Shame because the quality is good.
Response from SweetearingDec 6, 2024
Hello Dear,
We sincerely apologize for the frustration you’ve experienced with your order and our customer service. Your feedback is important to us, and we want to ensure we address your concerns promptly.
Firstly, we’re sorry to hear about the sizing issues with your suit and the inconvenience caused. While we are glad you found the material and quality satisfactory, it’s clear that the fit did not meet your expectations, and we deeply regret any disappointment this has caused.
We understand that you’ve made several attempts to reach out, but upon reviewing our records, it seems we may not have received your emails. This is concerning, as we strive to respond to all customer inquiries promptly. To help us resolve this, could you kindly double-check the email address you’ve been using and resend your details, including photos of the items received, if possible?
In addition, I have reported this to our customer service colleagues and asked them to contact you through your order email. Please check if you have received the relevant email.
Our team is committed to making this right, and once we have your details, we will work on an exchange or an alternative solution that suits your needs.
Thank you for bringing this to our attention, and we appreciate your patience while we work to address the matter.
Best regards,
Sweetaring Customer Service Team
US website email: [email protected]
UK website email: [email protected]
RS
Ryan S.
This is a scam website
This is a scam website. Buyer beware! Do not buy!
Response from SweetearingDec 3, 2024
Hello Dear ,
I’m really sorry to hear that you’re dissatisfied with your experience. We truly value our customers, and it’s concerning to hear that you feel this way. We understand that you’re frustrated, but please allow us to clarify that we are not a scam website. We take pride in offering high-quality products and dedicated customer service.
We want to ensure that any problems you’ve faced are resolved promptly. If there’s anything specific that didn’t meet your expectations, we’d be happy to assist you.
If you need further assistance, please feel free to reach out to our customer service team. We're here to help!
Again, we apologize for any inconvenience caused, and we’re committed to making things right.
Best regards,
Sweetaring Customer Service Team
