Cody M.
Website says redeem? But employees say otherwise.
I had high hopes. They were quick and fast with replies an redemptions. I am learning that was just to butter me up. LAst week I had an issue with none of my playthrough showing on the redeemable until AFTER I played through ALL of it. Which was hard cuz I had to check every 2 minutes to make sure I wasnt going too far. They said once the playthrough SC is on Redeemable, I am good to go! Fast forward to now. have 100sc sitting on the REDEEMABLE SIDE, Lets me redeem and all. Seems like I got it down? Nope. They are now teliing me their website is wrong. They didnt actually say that they all just keep repeating the exact same statement about how bonuses $ needs to be played through. According to their own website, I did. Hence why the SC is on the redeemable side. Nah they said no and cancel it everyvtime I try. That and they wont say anything else like ya know how much I need to wager to get my money since I will now have to blindly spin and just for the best. Very shady. They make the rules as they go? And their website is wrong? 15 days later and same issue. I play through the required amount as their website shows and then when I redeem, their employees or whoever cancels it.
Response from SweepLuxeMar 3, 2025
Hi Cody, It's great to know you had a good experience with our games. We're sorry to hear about any delays you experienced with support and the redemption process. We value your input and are always working on improving our players' experience. If there's anything else we can assist with, please don't hesitate to reach out via live chat or email at [email protected]. Best regards, The SweepLuxe Team