Alexis
Was excited to finally win something…
Was excited to finally win something and was hearing about how fast redemptions were happening for people but for some reason I didn’t get as lucky. First I was told 3 days for redemption now apparently my gaming activity is under review and they won’t provide me any more information as far as how long it will take other than “as soon as possible”. Update: They processed my redemption the same day I posted this review so I will change my review from 1 to 3 stars
Response from SweepLuxeJul 25, 2025
Hello Alexis, Thank you for your feedback. We’d like to clarify that our standard timeframe for processing redemptions is 1 to 3 days, and it's often completed sooner. Once your redemption was initiated, it was forwarded to the relevant team for review, which is why you were informed that your account was under review. We’re pleased to confirm that your redemption has already been processed successfully. If you have any further questions, feel free to reach out. Best regards, The SweepLuxe Team