Riley
Shady, playthrough is completely made up
The playthrough does not reflect what you have played at all. Mine didn't change from zero 99% of the time I was playing, and at times, it randomly went DOWN. Support is virtually useless and copy pastes answers before they stop responding. Their terms and conditions are shady and do not directly mention a playthrough requirement. I'm pretty sure these negative reviews were fakes. Beware of the lucrative looking promotional offers, because you will never see that money. The cherry on top is that your redeemable amount subtracts from itself rather than the playthrough, so unless you get extremely lucky on a large bet. there is no way to win.
Response from SweepLuxeSep 25, 2025
Hello Riley, Thank you for your feedback. We’ve reviewed your account and can confirm that bonuses were applied automatically with each purchase. These bonuses include playthrough requirements, which are outlined in our Terms and Conditions. The requirements may vary depending on the specific offer, and all games contribute toward playthrough progress. To redeem any bonus, the associated playthrough must be completed. Our support team is happy to assist you, so if you have any further questions or concerns, please don’t hesitate to reach out via live chat or at [email protected] we’re here to help! Best regards, The SweepLuxe Team