Swaveo JewelrySwaveo Jewelry is a premium jewelry brand specializing in promise rings, personalized necklaces, and romantic gift sets. Crafted with high-quality materials like 925 sterling silver and gold vermeil, our pieces are designed to celebrate love, commitment, and meaningful milestones. We’re known for our signature preserved rose boxes and elegant promise rings that create unforgettable gifting moments. With thousands of gifts delivered, Swaveo combines craftsmanship, thoughtful design, and reliable service to help you give a gift that truly means something.
Swaveo Jewelry (swaveo.com) has 100 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing100 approved reviews, newest moderated first
Haben
Great packaging. The necklace is really nice and the engraving is done well.
Response from Swaveo JewelryJan 23, 2026
Thank you for the kind words! We’re glad you loved the packaging and that the necklace and engraving met your expectations. We really appreciate you taking the time to share this!
Alessandro S.
Costumer support is very poor and the fact that they dont accept cancel orders or refunds is just ridicoules.
Response from Swaveo JewelryJan 7, 2026
We’re sorry to hear this was your experience. Because we create custom jewelry made specifically with each customer’s name or message, orders cannot be canceled once production begins, as these pieces cannot be resold. This policy is clearly stated before checkout, and we’re always happy to help with any issues related to quality or damage upon arrival.
so
Absolutly terrible they have the cheapest material and the colour fades soo fast. Dont trust the reviews they are payed! Dont buy!!!!
Response from Swaveo JewelryJan 7, 2026
We’re sorry to hear this was your experience. We do not use “cheap materials,” nor do we pay for reviews, customer feedback on our platforms comes from verified purchases. If there’s ever an issue with quality or finish, our support team is happy to review it and assist when contacted directly.
Nathan
I ordered a ring for around $252 NZD. After waiting weeks for delivery to New Zealand, the package arrived with no ring inside. The box was empty. I immediately contacted the company and received no response back. There is no real customer support and no resolution offered. This is either a serious fulfilment failure or a scam. Either way, I paid for an item and received nothing. I am now forced to pursue disputes and formal reports to try and recover my money. I strongly recommend people do not order from this company.
Response from Swaveo JewelryJan 7, 2026
We take claims like this very seriously. Our team has been in contact via email and is actively waiting on a response so we can resolve this. We do not ignore customers, if an item is missing or arrives damaged, we work directly with the customer to investigate and make it right. We encourage you to reply to our last email so we can complete the resolution.
Clifford C.
I had ordered a pink rose with a 18k gold plated necklace for my girlfriend as a Christmas gift, even bought the rushed delivery method. Finally today on the 5th of January, I get my rose for my gf. We sit in the car and open it, turn the dial to look at the necklace, no necklace. Literally ruined my Christmas present for my girlfriend. Emailed their support demanding the nicklace just to get an automated response saying this support line isn’t monitored and you may not receive a response. This company is garbage and shady. I will Never buy from these guys again and I advise you to tell anyone thinking about it to not as well, this company will disappoint you and ruin any sort of pure moment you try to create with someone. I hope these guys go out of business.
Response from Swaveo JewelryJan 7, 2026
We’re truly sorry this caused frustration. For clarity, our customer support is handled through [email protected] , and messages sent to other inboxes may not reach our support team. Once we received contact through the correct channel, our team was ready to assist. We’re always happy to help resolve any issues when contacted through our monitored support email.
Alexis D.
Un cadeau de Noël commandé plusieurs semaines en amont et livré bien après. La commande n'est également pas du tout conforme à la description. Contacté Sarah Cooper afin de me faire rembourser, cette dernière me répond comme un robot " Si vous êtes satisfait de votre achat, nous serions ravis que vous nous laissiez un avis positif sur Trustpilot..."
Response from Swaveo JewelryJan 7, 2026
We’re sorry to hear about your experience. Holiday delivery timelines can extend during peak seasonal demand, and estimated shipping windows are provided at checkout. Regarding your message, the automated review email you referenced is sent system-wide after delivery and is not a personal response to refund requests. For assistance, our customer support team is available at [email protected] , where we’re happy to review and help resolve any concerns.
customer
Terrible. It was supposed to be a Christmas present and was ordered weeks in advance. All it had to do was go one state south from Illinois to Missouri and it was late. I spoke to Sarah Cooper at customer service and she sent me a copy paste generic email and did not care it all nor offer a solution. Thus, I will be leaving a bad review as I’m unsatisfied and others should beware as well.
Response from Swaveo JewelryJan 7, 2026
We’re sorry this was disappointing, especially around the holidays. During peak Christmas season, carrier delays can occur even on domestic shipments, and delivery estimates are shared at checkout. The message referenced was a standard support response used to ensure accuracy, not a dismissal of your concern. Our team is always happy to continue assisting and work toward a resolution when communication continues.
Emily W.
This was a Christmas gift that we ordered on 12/7 with a delivery date listed well before Christmas. It is 12/29 and we still do not have the product, and the tracking has not updated since 12/25. The company cannot assist since the package has already been shipped.
Response from Swaveo JewelryJan 7, 2026
We’re sorry this order didn’t arrive as expected, especially around the holidays. During peak Christmas season, carrier scans can pause for several days even while packages are still in transit. Once an order has shipped, delivery is handled by the carrier, but our team remains available to assist and monitor the shipment until it arrives.
