Dave G.
Ordered weeks ago for valentine's day
Ordered weeks ago for valentine's day, the morning after I ordered I realised I had chosen gold instead of silver, I rang immediately (( less than 24 hours after ordering) to inform them I had made an error & was told due to it been noticed by me so quick it would be ok, it arrived in gold today & you need 101% excellent eyesight to read the names, I thought they had forgotten to engraved at first,
Response from Swaveo JewelryFeb 16, 2026
We’re really sorry to hear about your experience, especially since this was meant to be a Valentine’s Day gift. We understand how frustrating it must have been to contact us so quickly about the color change and still receive the original option, along with the engraving not being as visible as expected. That’s not the kind of experience we want for our customers, and we appreciate you bringing this to our attention. We’ll be reviewing this internally to make sure situations like this are handled more clearly and accurately in the future. If you’re open to it, we’d like the chance to look into your order personally and see what we can do to help. Please reach out to our support team with your order details so we can assist you further.