SWAUReviews of swau.com

I bought an item directly from them (8x10 signed photo). I followed the page to see when things would be sent back. Saw many other sent, waited and waited, and nothing. I finally reached out to them and they said they had lost my item and could not offer a replacement. It happens, I get it. They would only reimburse me with a gift card which wasn’t great but I accepted and was ready to just move on. A few weeks later in one of their big inventory drops, the EXACT item I ordered showed up priced 40% higher than what I paid to have signed. I made a post on their Facebook and it was up for a few minutes until the admins deleted it. In that time I got 15+ Facebook messages from other members talking about a similar experience and people out hundreds. Sometimes it goes well with SWAU, but when it doesn’t, beware!

My funko send in came back damaged beyond repair and it took over a month to get a response and not only that they tried to blame UPS and put a claim in through UPS so they weren’t losing money. It was definitely not an ups problem. Never use these guys for convention orders only use for rare signers.

I have ordered from SWAU on multiple occasions and the work they do is fantastic. On one order a character name was missed, they did a great job of taking care of me. They refunded that part, told me I could send it in the next time that person signed and they would take care of it and they did! On top of that they added the new QR code certification to the old SWAU circle. Can't say enough about them, very friendly at the cons and will chat with you. Their Facebook groups have been a HUGE resource, I have learned so much. The online quick opinion has been fantastic for me. Lastly their new auctions are a blast.

Amazing people working there the team is very helpful and goes above and beyond to help u out. Fast response time and fast return on items. I never feel left in the dark when trying to get information. Amazing only really shop with them since they r so detailed

Excellent service from signings, authentication, sales, and auction. Always thorough and reliable.

They always provide great services.

Always use them for my send in items and have had amazing experiences. They treat my items well in person and ship well packaged for their protection. Even when issues come up that are out of their control I have been treated fairly and professionally.

I’ve been a part of SWAU since pretty close to the beginning and I’ve seen this grow from basically a few guys talking to one of the most prolific and professional autograph entities in the world. I recently took part in my first auction and it was a perfect experience.